Hostess - Chinese Speaker (173019)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a talented Hostess for its signature Chinese restaurant. The ideal candidate will possess an outgoing personality, excellent communication skills, and a passion for exceptional customer service. Responsibilities include welcoming guests, handling queries, and creating a warm atmosphere. Proficiency in Mandarin is an advantage. This role offers a dynamic work environment in a prestigious setting.

Qualifications

• Outgoing personality and capable of making a great first impression.
• Proficient in handling guest queries and creating a warm atmosphere.
• Lives and breathes the Shangri-La values.

Responsibilities

• Welcome guests in a cheerful manner.
• Handle guest queries and complaints efficiently.
• Remain aware of incoming VIPs and special guests.
• Maintain positive guest relations.
• Assist team members where possible.

Skills

Outgoing

Excellent Communicator

Proficiency in Mandarin

Ability to handle multiple guest queries

Passion for customer service

Job description

Hostess

Shang Palace Restaurant, Shangri-La Qaryat al Beri, Abu Dhabi

An amazing opportunity has opened up for talented Hostess in our signature Chinese restaurant set within a hotel that fuses Arabian hospitality with world-class luxury. The successful applicant will be having an outgoing personality and will always make a great first impression with the guests.

What are we looking for?

• Outgoing.
• Excellent Communicator.
• Proficiency in Mandarin will be an added advantage.
• Ability to put patrons at ease and create a warm, inviting atmosphere.
• Passion for driving exceptional levels of customer service.
• Presentable & well groomed.
• Ability to handle multiple guest queries efficiently.
• Lives & breathes the Shangri-La Values.

What will you do?

• Welcome guests in a cheery, welcoming manner.
• Handle guest queries/complaints.
• Remain aware of incoming VIP's/ Special Guests.
• Handle incoming calls on service phone promptly.
• Maintain Positive Guest Relations.
• Accommodate guest requests for change courteously.
• Assist team members where possible.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and are committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws. Also, we adhere and comply with Occupational Health and Safety regulations ensuring a safe and risk-free working environment with diverse workforce.