Hostess - Chinese Speaker (172600)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Abu Dhabi seeks a talented Hostess for its signature Chinese restaurant. The ideal candidate will deliver exceptional service and create a warm atmosphere for guests while efficiently handling queries. A great opportunity to join a luxury hospitality team.

Qualifications

• Experience in customer service is essential.
• Proficiency in Mandarin is an advantage.
• Well-groomed appearance and ability to manage guest interactions.

Responsibilities

• Welcome guests cheerfully and handle their queries.
• Maintain positive guest relations and accommodate requests.
• Assist team members and handle calls on the service phone.

Skills

Outgoing personality

Excellent communication skills

Proficiency in Mandarin

Ability to create a warm atmosphere

Passion for customer service

Ability to handle multiple queries

Job description

Hostess

Shang Palace Restaurant, Shangri-La Qaryat Al Beri, Abu Dhabi

An exciting opportunity has arisen for a talented Hostess at our signature Chinese restaurant within a hotel that combines Arabian hospitality with world-class luxury. The successful candidate will be outgoing and will always make a great first impression with guests.

What are we looking for?

• Outgoing personality
• Excellent communication skills
• Proficiency in Mandarin is an advantage
• Ability to put patrons at ease and create a warm, inviting atmosphere
• Passion for delivering exceptional customer service
• Presentable and well-groomed appearance
• Ability to handle multiple guest queries efficiently
• Living and breathing the Shangri-La values

What will you do?

• Welcome guests cheerfully and warmly
• Handle guest queries and complaints
• Be aware of incoming VIPs and special guests
• Promptly handle incoming calls on the service phone
• Maintain positive guest relations
• Courtously accommodate guest requests for changes
• Assist team members whenever possible

About Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel features 213 luxurious guestrooms and suites, 6 four-bedroom villas with private pools, and 161 fully furnished serviced apartments ranging from studios to four-bedroom units. Located within the prestigious Qaryat Al Beri complex on a private beach overlooking the strait that separates Abu Dhabi Island from the mainland, the hotel is conveniently situated next to a shopping souk. It is just a ten-minute drive from key locations.

Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi, are equal opportunity employers. We believe in hiring a diverse workforce and are committed to non-discrimination on any protected basis under applicable law. We respect your privacy and are dedicated to protecting the personal data you provide or that we collect about you. For more information, visit www.shangri-la.com/careers. We comply with all relevant privacy and data protection laws and adhere to Occupational Health and Safety regulations, ensuring a safe and risk-free working environment.