Hostess - Chinese Speaker

Shangri-La; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Shangri-La is seeking a talented Hostess for their signature Chinese restaurant. The ideal candidate will be outgoing, customer service-oriented, and able to create a welcoming atmosphere for guests. This role plays a vital part in the guest experience, ensuring that each patron feels valued and attended to.

Qualifications

• Able to create a warm, inviting atmosphere.
• Well groomed and presentable.
• Efficient in handling multiple guest queries.

Responsibilities

• Welcome guests cheerfully and warmly.
• Maintain positive relations with guests.
• Handle incoming calls promptly.

Skills

Outgoing

Exceptional customer service

Proficiency in Mandarin

Job description

An amazing opportunity has opened up for a talented Hostess in our signature Chinese restaurant set within a hotel that fuses Arabian hospitality with world-class luxury. The successful applicant will be outgoing and will always make a great first impression with the guests.

What are we looking for?

• Outgoing.
• Proficiency in Mandarin will be an added advantage.
• Ability to put patrons at ease and create a warm, inviting atmosphere.
• Passion for driving exceptional levels of customer service.
• Presentable & well groomed.
• Ability to handle multiple guest queries efficiently.
• Lives & breathes the Shangri-La Values.

What will you do?

• Welcome guests in a cheery, welcoming manner.
• Remain aware of incoming VIPs / Special Guests.
• Handle incoming calls on service phone promptly.
• Maintain positive guest relations.
• Accommodate guest requests courteously.
• Assist team members where possible.