Hostess at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide Holdings Inc.; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Waldorf Astoria Dubai International Financial Centre seeks a courteous Host/Hostess to welcome guests, guide seating, and coordinate with the Food & Drinks team to deliver an exceptional dining experience in a luxury setting.

You will maintain impeccable grooming, manage reservations, and communicate guest preferences to the team to ensure seamless service and memorable moments for every guest.

Qualifications

• Previous experience in a similar role or in Food and Beverage department.
• Positive attitude and excellent grooming standards.
• Excellent communication skills (oral and written).
• Commitment to delivering high levels of customer service.
• Ability to work on your own or in teams.

Responsibilities

• Extend a warm and genuine welcome to all guests arriving at the outlet.
• Escort guests to their tables and present menus in a professional and engaging manner.
• Maintain comprehensive knowledge of menu offerings, promotions, and restaurant facilities.
• Manage guest enquiries and requests in a friendly, timely, and professional manner.
• Follow established reporting procedures and communicate operational concerns promptly.

Skills

Guest service

Communication skills

Teamwork

Flexibility

Cash handling

Hygiene knowledge

Job description

Job Description

A Hostess at Waldorf Astoria Dubai International Financial Centre is the first point of contact for our restaurants and is responsible for serving guests in a friendly, timely, and efficient manner to ensure an excellent guest experience. Your role is pivotal in upholding Forbes Five-Star standards by anticipating guest needs, delivering exceptional and memorable experiences, and ensuring every guest feels valued, welcomed, and cared for throughout their visit.

Responsibilities

Working closely with the Food & Drinks team, you will deliver personalised service, anticipate guest preferences, and uphold the highest standards of hospitality throughout every guest interaction.

• Extend a warm and genuine welcome to all guests arriving at the outlet.
• Escort guests to their tables and present menus in a professional and engaging manner.
• Maintain comprehensive knowledge of menu offerings, promotions, and restaurant facilities.
• Manage guest enquiries and requests in a friendly, timely, and professional manner.
• Follow established reporting procedures and communicate operational concerns promptly.
• Maintain impeccable grooming, personal presentation, and hygiene standards in accordance with Waldorf Astoria guidelines.
• Answer telephone calls courteously and professionally, accurately recording and communicating messages where required.
• Manage restaurant reservations, ensuring guest preferences, dietary requirements, allergies, and special occasions are accurately recorded and communicated to the team.
• Coordinate closely with the restaurant team to ensure guest preferences and special requests are delivered seamlessly.
• Engage with guests throughout their dining experience, anticipating needs and creating personalised, memorable moments.
• Maintain an excellent understanding of the restaurant seating plan to optimise table allocation and guest flow.

Qualifications

• Previous experience in a similar role or in Food and Beverage department
• Positive attitude
• Excellent communication skills (oral and written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team

Advantageous Capabilities

• Previous experience in a similar role within a luxury hotel in Dubai
• Knowledge of Forbes Five-Star standards

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!