Hostess (Arabic Speaker) - Franchise

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Hostess to deliver exceptional service to guests. The ideal candidate will be responsible for managing guest queries and must possess excellent communication skills, a positive attitude, and a commitment to high standards of customer service. Experience in the Food and Beverage sector is advantageous. This position offers benefits including housing and transportation allowances, along with medical and life insurance.

Benefits

Housing Allowance

Transportation Allowance

Service Charge

Medical Insurance

Life Insurance

Qualifications

• Ability to work on your own or in teams.
• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures if faced with issues.
• Comply with hotel security, fire regulations and all health and safety legislation.

Skills

Positive attitude

Good communication skills

High levels of customer service

Excellent grooming standards

Flexibility

Education

Degree in relevant area

Job description

Job Requirements

A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Manage guest queries in a friendly, timely, and efficient manner

- Ensure knowledge of menu and all products

- Follow correct reporting procedures if faced with issues

- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay

- Has a good knowledge of the restaurant's sitting arrangements

- Comply with hotel security, fire regulations and all health and safety legislation Qualifications

Work Experience

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude

- Good communication skills (oral and Written)

- Committed to delivering high levels of customer service

- Excellent grooming standards

- Flexibility to respond to a range of different work situations

- Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Degree in relevant area

- Experience in Food and Beverage department and/or industry

- Previous experience of cash handling

- Knowledge of Food Hygiene Regulations

Benefits

Housing Allowance

Transportation Allowance

Service Charge

Medical Insurance

Life Insurance

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.