Hostess

Kitopi; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

Join Kitopi, a leader in food tech, as part of our customer service team. You'll play a vital role in ensuring guests have a wonderful dining experience through excellent service and organization. We offer a diverse and inclusive workplace with opportunities for growth and development alongside other passionate individuals.

Benefits

Extensive learning opportunities

Customized trainings

International and diverse environment

Team activities and social events

Annual leave as per company policy

Medical Insurance

Yearly get-together for Frontliner Champions

Qualifications

• Customer service experience, preferably in a lounge or restaurant.
• Familiarity with health and safety regulations.
• Experience in managing reservations.

Responsibilities

• Welcome guests and ensure they are comfortable.
• Handle waiting lists and provide accurate wait times.
• Assist guests with questions and special requests.

Skills

Customer service

Communication

Multitasking

Organizational skills

Job description

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space.

Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar.

What You'll Do?

• Welcome guests as they enter.
• Escort guests to their seats and ensure they are comfortable.
• Confirm bookings, seat guests promptly, and handle any changes.
• Handle waiting lists and provide accurate wait times during busy hours.
• Assist guests with questions, special requests, and ensure their queries are addressed.
• Coordinate with staff to ensure smooth seating and service.
• Keep the entrance and seating areas neat and welcoming.
• Help prepare the lounge before service and clear tables as needed.
• Ensure a friendly, positive environment for all guests.

What Are We Looking For?

• Customer service experience, preferably in a lounge or restaurant.
• Strong communication, multitasking, and organizational skills.
• Familiarity with health and safety regulations
• Experience in managing reservations.

Benefits

• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself
• Be involved in customized trainings
• Have the chance to work in an international, diverse, and inclusive environment
• Become part of one of the most caring communities out there
• The famous team activities and social events bursting with fun
• Annual leave as per the company policy
• Medical Insurance covering all necessary services
• Yearly get-together for our Frontliner Champions

Recruitment Process and Timeline

• Application Review: Submit your application, and our talent attraction team will review your profile
• Pre-Screening: If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity
• Interview Process: If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial at our kitchen or dine-in location
• Offer Discussion: Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in multiple countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite and create joy.