Hostess

RIXOS; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury dining establishment in Ras Al Khaimah is seeking a skilled Hostess to ensure an exceptional guest experience. Responsibilities include greeting guests, managing reservations, and providing menu insights. Ideal candidates should have a high school diploma, experience in upscale dining, and strong communication abilities.

Qualifications

• High school diploma or equivalent (a hospitality degree is a plus).
• Previous experience as a hostess in a luxury restaurant or five-star hotel is preferred.
• Knowledge of reservation systems (e.g., OpenTable) is an advantage.

Responsibilities

• Greet guests with a warm and professional demeanor.
• Manage and coordinate table reservations efficiently.
• Provide guests with information about the menu and promotions.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma

Tools

Reservation systems

Job description

• Greet guests with a warm and professional demeanor.
• Escort guests to their tables and present menus.
• Manage and coordinate table reservations efficiently.
• Maintain an organized and accurate seating plan to optimize table turnover.
• Handle special guest requests, including VIPs and personalized dining preferences.

Reservation & Communication :

• Manage reservations via phone, email, and online booking platforms.
• Confirm and follow up on reservations to ensure smooth operations.
• Communicate effectively with the restaurant team regarding guest preferences, dietary restrictions, or special occasions.

Customer Service & Hospitality :

• Provide guests with information about the menu, restaurant specialties, and promotions.
• Assist in handling guest complaints professionally and escalate issues when necessary.
• Maintain a high level of personal grooming and adhere to hotel uniform standards.
• Uphold the five-star hospitality standards of the hotel by delivering an exceptional guest experience.

Administrative & Organizational Tasks :

• Keep the reception area clean, organized, and welcoming.
• Maintain and update guest records for future reference.
• Support the restaurant team in daily operations when needed.
• Follow health, safety, and hygiene regulations as per hotel policies.

Qualifications

• High school diploma or equivalent (a hospitality degree is a plus).
• Previous experience as a hostess in a luxury restaurant or five-star hotel is preferred.
• Knowledge of reservation systems (e.g., OpenTable, ResDiary) is an advantage.

Hostess • Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates