Hostess

FAIRMONT; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Host / Hostess to provide exceptional service at Rixos Bab Al Bahr. The ideal candidate will have outstanding guest service skills, a vibrant personality, and strong verbal and written communication abilities. This role involves maintaining high service standards while managing a dynamic and fast-paced work environment.

Benefits

Competitive Salary

Duty Meals provided

Medical Insurance Provided

Qualifications

• Must possess outstanding guest services skills and professional presentation.
• Must be proficient in English; knowledge of Russian is mandatory.
• Must be able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide professional, friendly, and warm service to guests.
• Promote and maintain positive working relationships with colleagues.
• Attend meetings to improve guest experience.

Skills

Outstanding guest services skills

Verbal and written communication skills

Problem-solving skills

Flexibility

Computer literacy

Tools

Microsoft Windows

MS Office suite

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

The Host / Hostess will act as a personal representative of the hotel, providing service that reflects the high standards of Rixos Bab Al Bahr. It is our goal to exceed all Guests expectations when they come to dine with us. Team service will be a key to our success in providing a warm and personal experience.

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Report to duty punctually, in full uniform according to appearance and grooming standards
• Promote and maintain a positive working relationship at all times with all the Colleagues of Outlet and Rixos Bab Al Bahr.
• Consistently offer professional, friendly and warm service
• Follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
• Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
• Have knowledge of all menus and offerings are necessary in order to understand the server’s tasks on micros
• Understand shift end reports, have knowledge of non-cash / cash transactions and procedures for depositing monies into safe or collecting due backs
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
• Understand how to operate all the equipment used in the outlet
• Actively participate in all health and safety procedures for outlet and the entire hotel
• Follow all of safety and sanitation policies when handling food and beverage
• Carry out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery

Qualifications

• Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), additional language RUSSIAN MUST.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
• Must be computer literate in Microsoft Windows and MS Office suite

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent kneeling, pushing, pulling, sittings