Hostess

Minor Hotels; Ras Al Khaimah; On-site; AED 33,480 - 61,380; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a guest-focused hospitality professional to support restaurant and lobby operations. You will assist with seating guests, managing reservations, and maintaining a warm, welcoming atmosphere throughout the guest journey.

The role requires excellent customer service, strong communication, and the ability to multitask during busy service periods. A professional appearance and the ability to work as part of a team are essential.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills.
• Friendly, welcoming, and professional demeanor.
• Positive attitude and professional appearance.
• Excellent grooming and presentation.
• Ability to manage reservations and seating arrangements.
• Familiarity with reservation systems and POS software.
• Strong organizational and multitasking abilities.
• Ability to handle guest inquiries and resolve minor complaints.

Responsibilities

• To work as a team with colleagues, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner.
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.

Skills

Customer service

Verbal communication

Friendly demeanor

Attention to detail

Reservation management

Multitasking

Calm under pressure

POS software familiarity

Tools

POS systems

Job description

Job Location

Anantara Mina Al Arab Ras Al Khaimah Resort

About the Company

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Responsibilities

• To work as a team with colleagues, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner.
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises.
• Work with the Cashier and relieve Cashiers on break.
• Performing related duties and special projects as assigned.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills.
• Friendly, welcoming, and professional demeanour.
• Positive attitude and professional appearance.
• Excellent grooming and presentation.
• Ability to manage reservations and seating arrangements.
• Familiarity with reservation systems and POS software.
• Strong organizational and multitasking abilities.
• Ability to handle guest inquiries and resolve minor complaints.
• Basic telephone etiquette and administrative skills.
• Ability to remain calm under pressure during busy service periods.
• Strong attention to detail.