Hostess

Hyde Johannesburg Rosebank; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Relations professional. This role involves greeting guests, managing reservations, and ensuring a seamless dining experience. As part of a luxurious environment, you will uphold five-star hospitality standards while providing exceptional service. If you have a passion for customer service and a knack for organization, this opportunity offers a chance to thrive in a dynamic and rewarding atmosphere. Join a team that values excellence and creativity in every guest interaction, and help create memorable experiences for all visitors.

Qualifications

• Previous experience as a hostess in a luxury restaurant or five-star hotel is preferred.
• Knowledge of reservation systems is an advantage.

Responsibilities

• Greet guests warmly and manage table reservations efficiently.
• Provide information about the menu and handle guest complaints professionally.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Degree

Tools

OpenTable

ResDiary

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Guest Relations & Seating Management:

1. Greet guests with a warm and professional demeanor.
2. Escort guests to their tables and present menus.
3. Manage and coordinate table reservations efficiently.
4. Maintain an organized and accurate seating plan to optimize table turnover.
5. Handle special guest requests, including VIPs and personalized dining preferences.

Reservation & Communication:

1. Manage reservations via phone, email, and online booking platforms.
2. Confirm and follow up on reservations to ensure smooth operations.
3. Communicate effectively with the restaurant team regarding guest preferences, dietary restrictions, or special occasions.

Customer Service & Hospitality:

1. Provide guests with information about the menu, restaurant specialties, and promotions.
2. Assist in handling guest complaints professionally and escalate issues when necessary.
3. Maintain a high level of personal grooming and adhere to hotel uniform standards.
4. Uphold the five-star hospitality standards of the hotel by delivering an exceptional guest experience.

Administrative & Organizational Tasks:

1. Keep the reception area clean, organized, and welcoming.
2. Maintain and update guest records for future reference.
3. Support the restaurant team in daily operations when needed.
4. Follow health, safety, and hygiene regulations as per hotel policies.

Qualifications:

1. High school diploma or equivalent (a hospitality degree is a plus).
2. Previous experience as a hostess in a luxury restaurant or five-star hotel is preferred.
3. Knowledge of reservation systems (e.g., OpenTable, ResDiary) is an advantage.