Hostess

Sunset Hospitality Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Host/Hostess to provide exceptional service and create a welcoming atmosphere for guests. The ideal candidate will have 1-2 years of experience in the hospitality industry, strong communication skills, and a passion for customer service. Responsibilities include greeting guests, managing reservations, and ensuring a positive dining experience.

Qualifications

• Minimum 1-2 years of experience in a similar position.
• Positive attitude and friendly demeanor.
• Ability to perform under stress.

Responsibilities

• Greet guests and manage waiting lists.
• Ensure timely and accurate order fulfillment.
• Handle guest complaints and provide exceptional service.

Skills

Communication

Interpersonal Skills

Customer Service

Team Player

Tools

Restaurant Software

Job description

Greets guests, escorts them to tables, and provides menus

Manage waiting list as per brand guidelines

Offer appropriate seating arrangements

Receive and record customers dining reservations

Ensure all orders are filled in a timely and accurate manner

Maintain clean and organized tables and work area

Observe proper grooming and personal hygiene at all times

Assist waiters and head waiters when needed

Manage event related work including setting up tables of the restaurant

Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations

Handles guest problems and complaints

Attend all regular departmental briefings and contribute to an open communication within the assigned team

Performs other duties pertinent to this job as assigned.

Qualification

The Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team.

Experience

Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to

Good communications and interpersonal skills

Basic computer skills (Recommended to have previous experience in restaurant software)

Customer oriented with a positive attitude and smiling face

Friendly and approachable

Cooperative and self-giving team player

Ability and willingness to perform under stress

Positive and high energy level

A willingness to go the extra mile in ensuring guests' needs are met

A huge passion for customer service and hospitality

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]