Hostess

SOFITEL; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Dining Room Manager to enhance guest experiences by expertly managing dining room operations. This role involves designing the dining room layout, overseeing guest seating, and ensuring exceptional service standards. With a focus on customer satisfaction, you will coordinate activities, manage reservations, and maintain a welcoming environment. If you have a passion for hospitality and a knack for organization, this is an exciting opportunity to make a significant impact in a vibrant dining setting.

Qualifications

• 2+ years of experience in hotel operations with a focus on customer service.
• Relevant degree or diploma in Hospitality or Tourism Management.

Responsibilities

• Design and manage the dining room layout and ensure proper setup.
• Greet guests and seat them according to the floor plan.
• Monitor daily house count, arrivals, and departures.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Degree in Hospitality Management

Diploma in Tourism Management

Job description

Job Responsibilities

1. Design and manage the dining room layout, including table, seat, and section numbers, ensuring proper setup, room capacity, hours of operation, price range, and dress code.
2. Monitor daily house count, arrivals, departures, and VIP guests.
3. Coordinate scheduled in-house group activities, including locations and times.
4. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
5. Record and confirm restaurant reservations and cancellations according to departmental standards.
6. Communicate reservation or cancellation updates to management during the shift.
7. Oversee the preparation of assigned tasks, ensuring compliance with departmental standards.
8. Maintain cleanliness and sufficient quantities of menus and check folders.
9. Keep the hostess stand clean and organized.
10. Review the reservation book, pre-assign tables, and follow up on special requests.
11. Greet guests at the restaurant entrance.
12. Seat guests according to the floor plan, ensuring fairness to all waitstaff.
13. Escort guests to their designated tables and ensure their satisfaction with the seating.
14. Present menus to guests.
15. Ensure tables are properly set for optimal service.
16. Anticipate busy periods and organize procedures to manage waiting lines effectively.
17. Respond promptly to guest needs and acknowledge guests at all times, regardless of busyness or time of day.

Qualifications

• Ideally hold a relevant degree or diploma in Hospitality or Tourism Management.
• Minimum of 2 years of experience in hotel operations, with strong customer service, communication, and interpersonal skills.