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Hostess

L'ETO Caffe

Dubai

On-site

AED 60,000 - 120,000

Full time

30+ days ago

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Job summary

An established industry player in the hospitality sector is seeking a Restaurant Hostess to create a welcoming atmosphere for guests. In this dynamic role, you will greet and guide guests, manage reservations, and maintain an organized reception area. Your excellent communication and multitasking abilities will ensure a smooth flow of service, while your professional demeanor will enhance the dining experience. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity is perfect for you to shine in a vibrant team setting.

Qualifications

  • Excellent communication and interpersonal skills are essential.
  • Previous experience in customer service or hospitality is preferred.

Responsibilities

  • Greet and escort guests to their tables, managing the waiting list.
  • Answer phone calls and assist with reservations and inquiries.

Skills

Communication Skills
Interpersonal Skills
Multitasking
Organizational Skills
Calm Under Pressure

Education

Customer Service Experience
Hospitality Experience

Tools

Reservation Systems
Basic Computer Skills

Job description

Job overview


Restaurant Hostess will be responsible for greeting and welcoming guests as they arrive. In this position, you will manage reservations, guide guests to their tables, and ensure a smooth flow of guests throughout the restaurant. You will also be expected to maintain a clean and organized reception area and assist with any guest inquiries.

Duties & Responsibilities


  • Greet guests as they arrive at the restaurant and escort them to their tables;
  • Manage the waiting list and estimate wait times for guests;
  • Answer phone calls and make reservations;
  • Assist guests with menu recommendations and provide information about the restaurant;
  • Coordinate with servers to ensure smooth service;
  • Handle guest complaints and resolve issues in a timely and professional manner;
  • Maintain a clean and organized hostess stand;
  • Perform the duties according to the weekly schedule.

Requirements & Qualifications

  • English speaking; Arabic or Russian knowledge is a nice asset;
  • Excellent communication and interpersonal skills;
  • Ability to multitask and work in a fast-paced environment;
  • Strong organizational skills;
  • Ability to remain calm under pressure;
  • Flexibility to work evenings, weekends, and holidays;
  • Knowledge of reservation systems and basic computer skills;
  • Previous experience in a customer service or hospitality role is preferred;
  • Ability to stand and walk for extended periods of time;
  • Professional appearance and demeanor;
  • Ability to work well in a team environment.
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