Hostess

Hilton Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Hostess who will be responsible for providing warm and attentive guest service. The ideal candidate will have strong communication skills, a commitment to delivering high levels of customer satisfaction, and the ability to work both independently and as part of a team. Experience in the food and beverage industry and knowledge of hygiene regulations will be advantageous.

Qualifications

• Experience in Food and Beverage industry preferred.
• Previous experience in cash handling desirable.
• Knowledge of Food Hygiene Regulations is a plus.

Responsibilities

• Serve guests in a friendly and efficient manner.
• Manage guest queries and ensure menu knowledge.
• Comply with hotel security and health regulations.

Skills

Good communication skills

Customer service

Flexibility

Teamwork

Education

Degree in relevant area

Job description

The Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

Desired Candidate Profile

What are we looking for?

A Hostess serving Conrad Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations
• Knowledge of Wines and F&B Drinks

What will it be like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!

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