Hostess

25hours Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated restaurant staff member. You will manage guest queries, follow grooming standards, and assist in restaurant operations. The ideal candidate should have a high school diploma and previous hospitality experience is preferred. Enjoy perks like free stays at 25hours hotels and discounts at partner establishments.

Benefits

Free stays at 25hours hotels

Generous discounts at bars and restaurants

Participation in staff parties

Qualifications

• Knowledge of restaurant operations including staffing levels and guest relations.
• Ability to handle customer complaints positively and demonstrate empathy.
• Ability to remember and promote various menu items.

Responsibilities

• Manage guest queries in a friendly and efficient manner.
• Follow hotel security and health regulations.
• Support clearing and resetting tables.

Skills

Knowledge of restaurant operations

Ability to read and comprehend guest requests

Ability to deal with customer complaints

Ability to speak English

Education

High school graduate or equivalent

Job description

Job Description

How does your working day look like …

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures if faced with issues.
• Practice 25hours Grooming standards including uniform dress code, cleanliness, and personal hygiene.
• Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay.
• Have a good knowledge of the restaurant's sitting arrangements.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Support the bus help in clearing and resetting tables.
• Perform all assigned side work.
• Handle special guest requests according to 25hours guidelines.
• Attend required meetings and trainings.
• Maintain regular attendance in conformance with the standards, which may be established by 25hours from time to time.
• Work within all pre-set budgetary limits.
• Comply with all 25hours Worldwide company policies.
• Follow all systems and procedures as laid down by the Assistant F&B Manager, GM, and 25hours Worldwide.
• The management reserves the right to change or extend this statement if necessary during employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• The holder of this statement may be asked to take on additional tasks within a reasonable framework.

Qualifications

Your personality counts more than your CV …

• Knowledge of restaurant operations, including appropriate staffing levels, service equipment, and guest relations.
• Ability to read and comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials in English.
• Ability to speak English sufficiently to conduct small employee meetings and impart new information.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner, demonstrating empathy and providing proactive solutions.
• High school graduate or equivalent required.
• Prefer six (6) months to one year of previous serving experience; prior hospitality experience is preferred.
• Additional language ability is a plus.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and enjoy generous discounts at our bars, restaurants, and hotels worldwide.
• Benefit from offers from our numerous cooperation partners.
• Join our staff parties and much more...