Hostess

Responsibilities

1. To report to duty punctually, in full uniform according to appearance and grooming standards.
2. To promote and maintain a positive working relationship at all times with all the colleagues of the outlet and Fairmont Bab Al Bahr.
3. To consistently offer professional, friendly, and warm service.
4. To demonstrate a complete understanding of policies, procedures, and set service standards as outlined in Fairmont Bab Al Bahr handbook and Outlet Colleague Resource Guide.
5. To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist.
6. To have full knowledge of the menu, beverage lists in your outlet, and all other special promotions taking place in the hotel.
7. Knowledge of all menus and offerings is necessary in order to understand the server’s tasks on micros.
8. To understand shift end reports, have knowledge of non-cash/cash transactions, and procedures for depositing monies into safe or collecting due backs.
9. Attend pre-shift, weekly, and monthly meetings to continually improve the guests' experience.
10. To understand how to operate all the equipment used in the outlet.
11. To fully understand and follow the hotel’s recycling program and procedures.
12. To actively participate in all health and safety procedures for the outlet and the entire hotel.
13. To follow all safety and sanitation policies when handling food and beverage.
14. Carrying out any miscellaneous duties and responsibilities as requested by the Manager pertaining to total quality service delivery.

Qualifications

1. Must possess outstanding guest service skills, professional presentation, and sophisticated verbal & written communication skills.
2. Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
3. Proficient in the English language (verbal & written), additional languages are an asset.
4. Must be able to handle a multitude of tasks in an intense, ever-changing environment.
5. Must be flexible in terms of working hours, and able to work with little or no supervision.
6. Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.