Host Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated and friendly individual to join their team as a Restaurant Host. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they arrive. Your responsibilities will include managing reservations, seating guests according to the floor plan, and maintaining a clean and organized environment. This full-time position offers the opportunity to work in a dynamic atmosphere where your contributions can significantly enhance the guest experience. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Excellent communication skills for handling reservations and guest inquiries.

Responsibilities

• Greet guests, manage reservations, and ensure a pleasant dining experience.
• Monitor guest satisfaction and handle complaints effectively.

Skills

Customer Service

Communication Skills

Reservation Management

Problem Solving

Job description

Maintain complete knowledge of:

1. Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range, and dress code.
2. Restaurant reservation procedures.
3. Daily house count, arrivals, departures, VIPs.
4. Scheduled in-house group activities, locations, and times.
5. All department policies and service procedures.
6. Answer telephone within 3 rings using correct salutations and telephone etiquette.
7. Take, record, and confirm restaurant reservations and cancellations in accordance with departmental standards.
8. Communicate reservation or cancellation changes to management as they arise throughout the shift.
9. Monitor the preparation of own assignments, ensuring compliance with departmental standards.
10. Ensure that all menus and check folders are cleaned and in sufficient quantity.
11. Ensure that the hostess stand is cleaned and organized.
12. Review the reservation book, preassign designated tables, and follow up on all special requests.
13. Greet the guests at the entrance of the restaurant.
14. Seat guests according to the floor plan, being fair to each waiter.
15. Show guests their designated table.
16. Ensure that the guests are pleased with their table.
17. Present the open menu to the guest.
18. Ensure that the tables are set to provide the best service to the guest.
19. Anticipate heavy business times and organize procedures to handle waiting lines.
20. Anticipate guests' needs, respond to them promptly, and acknowledge guests, however busy and whatever time of the day.
21. Maintain positive guest relations at all times.
22. Be familiar with hotel services and activities to respond to guest inquiries accurately.
23. Handle guest complaints following instant pacification procedures, ensuring guest satisfaction.
24. Monitor guests' reactions and confer frequently with management to ensure guest satisfaction.
25. Monitor and participate to ensure that all tables are cleared and reset according to departmental procedures.
26. Monitor and maintain cleanliness and working conditions of own section, equipment, and supplies.

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work:

No

Employment Type:

Full-time