Hospitality Supervisor

Sonder Inc.; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading global hospitality brand is seeking a Hospitality Operations Manager in Dubai. The role involves developing processes for onboarding and training Hospitality Agents, leading a diverse team to ensure high-quality guest experiences, and driving operational excellence in a dynamic environment.

Qualifications

• Minimum 3 years of experience managing direct reports, preferably in hospitality.
• Strong ability to establish positive relationships and inspire team engagement.
• Detail-oriented and organized, adaptable to shifting priorities.

Responsibilities

• Support Hospitality Agents by providing training, coaching, and performance feedback.
• Analyze market trends to optimize operations and proactively address guest issues.
• Guide guests to ensure a positive first impression.

Skills

Leadership

Communication

Problem Solving

Detail-oriented

Organizational Skills

Tools

Google Suite

Job description

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service all delivered through a single, beautifully integrated experience.

Our properties are located in the world s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay from self check-in to 24/7 support making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world s largest travel loyalty platform unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand and we re building something that s reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service.That s what you ll own.

AT SONDER YOU WILL:

• Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
• Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
• Guide guests through the Sonder experience, ensuring they have an amazing first impression
• Communicate cross-functionally clearly and with compassion
• Own and update standard operating procedures to support team execution
• Assist in continuous improvement project design and implementation
• Analyze market trends to optimize operations and to proactively address potential guest issues
• Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
  
  

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service all delivered through a single, beautifully integrated experience.

Our properties are located in the world s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay from self check-in to 24/7 support making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world s largest travel loyalty platform unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand and we re building something that s reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service.That s what you ll own.

AT SONDER YOU WILL:

• Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
• Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
• Guide guests through the Sonder experience, ensuring they have an amazing first impression
• Communicate cross-functionally clearly and with compassion
• Own and update standard operating procedures to support team execution
• Assist in continuous improvement project design and implementation
• Analyze market trends to optimize operations and to proactively address potential guest issues
• Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
  
  

WHAT WE'RE LOOKING FOR:

• Minimum 3 years of experience managing direct reports; hospitality a plus
• Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
• Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
• Great communication skills, able to define clear action steps for their team members and effectively delegate
• Ability to take the initiative and problem solve independently
• Detail-oriented and organized
• Ability to adapt and flex to shifting priorities
• Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
• Strong ability to establish positive relationships with others
• Thrives in a fast paced, ever-changing, always challenging startup environment
• Basic spreadsheet knowledge required i.e., Google suite
• Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time
• Knowledge of hospitality is a plus
• Experience in a start-up environment preferred
• Must have a flexible schedule and be able to work nights and weekends as business requires
• This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
  

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