Hospitality Supervisor

Confidential Company; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading company in hospitality services is seeking a skilled manager to oversee event setups and client handling during major events. The ideal candidate will ensure high service levels, manage multiple tasks and coordinate with various stakeholders. Previous experience in the U.A.E and a strong background in food and beverage service will be advantageous. This role offers exciting challenges with opportunities for professional growth.

Qualifications

• 4 years’ experience in a similar role preferred.
• Ability to manage multiple tasks and meet deadlines.
• Understanding of local protocol and customs in U.A.E.

Responsibilities

• Manage the hospitality area during major events ensuring client expectations are met.
• Liaise with clients and manage supplier relationships.
• Oversee setup of hospitality areas and coordinate de-rig post-event.

Skills

Client handling

Service level expectations

Catering management

Effective communication

Problem-solving

Education

Bachelor of Science (Media and Communication)

Job description

Bachelor of Science(Media and Communication)

Nationality

Any Nationality

Any

Vacancy

1 Vacancy

Job Description

Pre Event:

• Follow handover information from the Hospitality Manager to familiarize with all aspects of the venue and concerned hospitality product. Supervisors will be assigned a specific area each
• Work with Hospitality Manager to complete setup of concerned hospitality area ensuring layout, branding, theming, AV, and décor is delivered as per agreed standard.
• Become the onsite point of contact for receipt of H&S documentation and supplier deliveries into concerned hospitality areas for both clients and suppliers.
• Liaise with hospitality private suite clients to deliver their required and agreed F&B, look and feel, flowers, branding
• Meet with caterer alongside Hospitality manager for briefing of suite catering product and to review the operational work plan
• Report where required on progress/delays to the Hospitality Manager.
• Understand what products are being sold in the lounges and manage the delivery stock control of alcohol alongside the Logistics Manager – opening and closing stock control to provide full inventory to the Logistics and oversee the pickup post event

During Event:

• Manage the race weekend delivery of allocated hospitality area, ensuring that client’s expectations are being met with high service levels
• Form the main point of contact for clients and handle any queries or complaints.
• Oversee the catering function, ensuring service levels are as per agreed standards, and escalating where necessary action is required.
• Manage the suppliers and coordinate a response to any concerns raised throughout the weekend.
• Oversee hostess/customer service staff and security staff within the suite.
• Filter any technical issues to the MOC and follow up to ensure it is resolved.
• Complete daily reports with catering team.
• Report daily on race weekend into the Hospitality Manager with any concerns that has occurred during the day.
• Oversea the special beverage end of day stock takes with the onsite catering company and give a final report of stock movement.

Post Event:

• Post event, oversee the de-rig of the concerned hospitality area, including the removal of all branding and client owned items.
• Coordinate with Hospitality Manager to ensure all FF&E items are accounted for and returned to the correct area.
• Support the F&B Manager on the final stock counting for special beverages.
• Contribute to the company post event report, outlining areas for improvement in subsequent years.
• Complete a snagging list of the area of any damages or necessary repair work
• Closing stock take of alcohol and oversee pick up of alcohol on the Monday/Tuesday

Desired Candidate Profile

• Ability to manage multiple tasks at the same time by identifying priorities and meeting deadlines
• An understanding of the service level expectations for hospitality products and experience in working in major events
• Customer orientated and experienced in client handling for high profile events
• Sound knowledge and experience in food and beverage service, with the ability to manage caterers
• Effective communication and interpersonal skills, supervisory skills
• Good judgment, decision making and solution solving to difficult/complex issues

Preferred

• Previous U.A.E Experience and understanding of local protocol and customs preferred
• 4 years’ experience in a similar role would be advantageous

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