Hospitality IT Intern: Guest Support & Tech Ops

InterContinental Hotels Group; Dubai; On-site; AED 28,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits

IHG family

Job summary

The Holiday Inn Dubai Business Bay, part of InterContinental Hotels Group (IHG), is seeking an Information Technology Intern to join their team in Dubai. This role offers hands-on IT exposure within a hospitality setting and supports our guests and staff.

You will provide first-level IT support, assist with daily operations, backups, and inventory, while pursuing or having completed an IT-related qualification.

Qualifications

• Basic knowledge of computer systems, networking, and IT concepts.
• Good communication and customer service skills.
• Ability to work flexible shifts, including weekends and public holidays when required.
• Basic troubleshooting and problem-solving skills.
• Currently pursuing or recently completed a qualification in Information Technology, Computer Science, or a related field.
• 6 – 12 Months Commitment

Responsibilities

• Provide first-level IT support to guests and team members.
• Assist with daily IT operational tasks and standard checklists.
• Monitor and verify daily backup processes.
• Support the IT team with administrative duties and documentation.
• Assist with basic troubleshooting of computer hardware, software, and network-related issues.
• Escalate and follow up on support requests when required.
• Maintain accurate records of IT activities and support tickets.
• Maintain an up-to-date IT hardware and software inventory.

Skills

IT basics

Communication skills

Flexible shifts

Troubleshooting

Education

IT/CS qualification (pursuing or completed)

Job description

The Holiday Inn Dubai Business Bay, part of InterContinental Hotels Group (IHG), is seeking an Information Technology Intern to join their team in Dubai. This role offers hands-on IT exposure within a hospitality setting and supports our guests and staff.

You will provide first-level IT support, assist with daily operations, backups, and inventory, while pursuing or having completed an IT-related qualification.