Hospitality Coordinator

Securitas UAE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent security company seeks a Hospitality Coordinator responsible for managing Soft Services across UAE offices. This role requires effective communication, strong negotiation skills, and a bachelor's degree, with a focus on delivering high-quality service and operational efficiency.

Qualifications

• 1-2 years of experience in a related field required.
• Proactive, innovative, and service-oriented mindset.
• Ability to communicate effectively across all organizational levels.

Responsibilities

• Plan and oversee Soft Services across offices in the UAE.
• Ensure high-level service delivery in receptions, cleaning, and supplies.
• Manage office-related communications and operations effectively.

Skills

Communication skills

Social skills

Cultural understanding

Negotiation skills

Flexible and adaptable approach

Education

Bachelor's degree or equivalent

Job description

Role Overview:

The Hospitality Coordinator will be responsible for planning and overseeing Soft Services across offices in the UAE. This role ensures consistent, high-quality service delivery throughout the portfolio by implementing — and where necessary, establishing — performance controls and key performance indicators (KPIs). The coordinator collaborates closely with the Building and Office Services (BOS) team and external service providers to deliver timely, efficient, and effective support. Additionally, the role involves developing and enforcing procedures to drive operational effectiveness and efficiency across the office portfolio.

Key Responsibilities

Office and Site Operation

• Ensure high-level service on receptions, telephone operators, cleaning and pantries and track performance.
• Develop management and track changes on services.
• Proposes, defines and implements food and beverage services for offices in Dubai.
• Responsible for arranging Soft Service-related supplies.
• Manage parking spaces.
• Liaise with Building management to align on office related matters such as access cards, office keys, parking, Pest control, etc.
• Communication with suppliers and partners ensuring positive collaboration.

Office Equipment

• Supervising implementation of new office systems, processes and procedures
• Responsible for the cleaning of all offices and for ordering necessary supplies/equipment, including relations with service vendors

Archiving

• Track archiving policies and procedures.

Travel Management

• Ensure corporate rates are in place and communicated (airlines, cars and hotels)
• Performance management of travel service provider (quarterly review meetings, CS survey)
• Second level of support for travel bookings

Team Management

• Support and guide direct and indirect reports whether locally or remotely
• Support and guide external staff assigned to support the group.

Change Management

• Propose and support change management processes such as Flexible work environments as well as others within Dubai.
• Innovate by proposing and implementing new initiatives.

Experience, Qualifications & Competencies:

• A bachelor's degree or equivalent, with 1–2 years of experience in a related field, is required.
• Good Communication skills, social skills and cultural understanding.
• Should open-minded and innovative, bringing fresh ideas and a positive, enthusiastic attitude to the role. They should be highly people- and service-oriented, with the ability to communicate effectively across all levels of the organization.
• Strong negotiation skills, along with a proactive, flexible, and adaptable approach, are essential to thrive in a dynamic, fast-paced environment.