Hitachi Energy Hiring For APMEA HUB IT Service Delivery Manager at United Arab Emirates

Hitachi Energy; United Arab Emirates; On-site; AED 440,000 - 551,000; Full time

Job summary

A global energy technology company is seeking a Hub IT Service Delivery Manager in the United Arab Emirates. This role involves leading a multinational team to deliver effective IT solutions and ensure compliance with local laws. Candidates should have a Bachelor’s degree in Engineering or Computer Science and over 10 years of experience in IT delivery management. Proficiency in English is required.

Qualifications

• 10+ years of experience in IT delivery management across regional geographies.
• Proficiency in spoken and written English.

Responsibilities

• Lead a multinational team providing efficient IT solutions.
• Implement the global standard IT operating model.
• Ensure compliance of IT services with local laws and IT controls.

Skills

Leadership skills

Stakeholder management

Analytical skills

Data analytics

Learning agility

Education

Bachelor’s Degree in Engineering or Computer Science

Job description

Job Description

General Information

As Hub IT Service Delivery Manager, you are responsible for developing, implementing, and executing the IT delivery capability within the hub area of responsibility to plan, build, run, or support IT solutions for a region with multiple function site offices and/or factories. You will serve as the interface to the business, consulting with Hub BU leads, IT stakeholders, and application owners on IT-related topics. This position is stakeholder-facing and requires managing expectations within the business. As Hub IT Service Delivery Manager, you will lead a multinational team of lower-level managers and/or IT specialists, providing efficient IT solutions/services to a defined geographic area, possibly managing hosted IT resources, and supporting global IT projects in regional implementation. You will act as an IT Business Partner for the related geographical or regional management.

Your Responsibilities:

• Lead a multinational team of lower-level managers or a local/multi-country team of IT specialists, providing appropriate and efficient IT solutions/services to a defined geographic area/region, managing hosted IT resources, and supporting global IT projects in regional implementation.
• Implement the global standard IT operating model with the hubs, oversee service and project delivery, and ensure the business voice is integrated into the PGIT operating model.
• Be accountable for developing and managing an organizational entity for delivering IT services, solutions, and activities in the hub region.
• Ensure end-to-end IT service delivery, including onsite services and IT/OT cybersecurity operational management at sites.
• Gather demands for new and improved IT infrastructure services required by the business and ensure overall satisfaction with existing infrastructure services.
• Collaborate with Business Unit IT management, IT stakeholders, third-party IS suppliers, and across hubs.
• Ensure delivery of business processes/projects supporting IS systems is aligned with business and functional needs to improve efficiency, effectiveness, quality, and operational functionality.
• Prioritize tasks and responsibilities to manage regional and local requirements and escalations, aligning with global targets and strategy.
• Lead and work with distributed teams and processes towards operational excellence.
• Utilize local knowledge of countries and regulations, bridging gaps or escalating when necessary.
• Ensure compliance of IT services with local laws, licenses, and IT controls. Manage the local IT budget.
• Ensure proper organization, staffing, skills, and direction of the area of responsibility with HR support.
• Guide, motivate, and develop subordinates in line with HR policies, benefiting both the company and employees.
• Live Hitachi Energy’s core values of safety and integrity, taking responsibility and caring for colleagues and the business.

Your background

• Bachelor’s Degree in Engineering or Computer Science and 10+ years of experience in IT delivery management across regional geographies.
• Leadership skills, stakeholder management, analytical skills/data analytics.
• Learning agility.
• Proficiency in spoken and written English is required.