Help Desk Specialist

BlackStone eIT; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the IT sector is seeking a Help Desk Specialist to provide exceptional technical support. The role involves troubleshooting technical issues, assisting users, and maintaining service quality. Ideal candidates will have an Associate's degree in IT and experience in technical support, along with strong communication skills and a commitment to customer service.

Qualifications

• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS).
• Detail-oriented with a strong commitment to customer service.

Responsibilities

• Respond to support requests via phone, email, and chat.
• Troubleshoot and diagnose hardware and software problems.
• Document all support interactions and resolutions.

Skills

Troubleshooting

Communication

Customer Service

Education

Associate's degree in Computer Science or Information Technology

Tools

Ticketing systems

Customer support software

Job description

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions.
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues and improve overall service quality.
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively.
• Stay informed about new software updates and industry trends to enhance support capabilities.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.