Help Desk Agent

Jobenvo; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Dubai Sports City is seeking a Help Desk Agent to support facilities services. You will be the first point of contact for client inquiries, troubleshoot issues, and coordinate service requests to ensure facilities run smoothly.

The ideal candidate has at least 3 years of help desk or customer service experience, strong communication skills, and familiarity with CAFM, ServiceNow or Freshdesk to deliver timely resolutions.

Qualifications

• At least 3 years in a help desk or customer service role in facilities management.
• Strong troubleshooting and ability to handle multiple requests.
• Excellent written and verbal communication skills.
• Familiarity with CAFM, ServiceNow or Freshdesk.

Responsibilities

• Serve as the primary contact for help desk inquiries related to facilities services.
• Manage service requests and troubleshoot issues.
• Ensure timely and efficient resolutions.
• Support the smooth operation of clients’ facilities by delivering customer service and technical support.

Skills

Customer service

Problem solving

Communication

Multitasking

Interpersonal skills

Tools

CAFM

ServiceNow

Freshdesk

Job description

Help Desk Agent – Facilities Services Management

Company: Dubai Sports City
Location: Dubai, UAE

Job Type: Full-Time

Requirements

• – Proven experience of at least 3 years in a help desk or customer service role, preferably within the facilities management or similar industry.
• – Strong problem-solving and troubleshooting skills, with the ability to manage multiple service requests simultaneously.
• – Excellent communication skills, both written and verbal.
• – Proficiency with help desk software and tools, such as CAFM, ServiceNow, and Freshdesk.
• – Familiarity with basic building systems and maintenance processes is a plus.
• – Positive attitude, excellent interpersonal skills, and a customer-first mindset.

Key Responsibilities

• – Serve as the primary point of contact for incoming help desk inquiries related to facilities management services.
• – Manage service requests and troubleshoot issues.
• – Ensure timely and efficient resolutions.
• – Support the smooth operation of clients’ facilities by delivering customer service and technical support.