Description
Role: Help Desk - Branches
Location: Abu Dhabi
Role Purpose:
- To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.
Key Accountabilities of the Role:
These are the main responsibilities of this role:
Responsibilities:
- Maintaining a high level of service attitude towards customers.
- Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
- Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
- Performing general administrative work, including preparation of memos, customer letters, filing, etc.
- Delivering cheque books and ATM cards to customers.
- Handling and delivering captured card issues on account of customers.
- Delivering covered cards to customers.
- Delivering returned cheques to customers.
- Performing any other responsibilities entrusted by branch management from time to time.
Specialist Skills / Technical Knowledge Required:
- Knowledge of ADIB's retail & institutional banking products & services.
- Knowledge of ADIB's operational policies & procedures.
- Knowledge of UAE banking practices, regulations & risks.
- Thorough knowledge of all regulations issued by the Central Bank of UAE.
- Fair knowledge of service standards.
- Knowledge of cross-selling.
- Computer skills.
This position is for UAE Nationals only.
Required Experience:
Unclear seniority.