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Help Desk Agent

ADIB Group

Abu Dhabi

On-site

AED 60,000 - 120,000

Full time

20 days ago

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Job summary

A leading company in Abu Dhabi is looking for a Help Desk representative to assist customers with their banking needs. This role involves maintaining high service levels, managing inquiries, and delivering banking products efficiently while adhering to operational policies and UAE regulations. Candidates must possess strong service skills and knowledge of banking practices, especially within the UAE context.

Qualifications

  • Knowledge of ADIB's operational policies and procedures.
  • Understanding of UAE banking practices, regulations, and risks.
  • Knowledge of service standards and regulations from the Central Bank of UAE.

Responsibilities

  • Maintain high service attitude towards customers.
  • Execute customer instructions from various communication channels.
  • Handle and direct walk-in inquiries about banking products.

Skills

Customer Service
Knowledge of Banking Products
Computer Skills
Cross-selling

Job description

Description

Role: Help Desk - Branches

Location: Abu Dhabi

Role Purpose:
  • To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.
Key Accountabilities of the Role:

These are the main responsibilities of this role:

Responsibilities:
  • Maintaining a high level of service attitude towards customers.
  • Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
  • Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
  • Performing general administrative work, including preparation of memos, customer letters, filing, etc.
  • Delivering cheque books and ATM cards to customers.
  • Handling and delivering captured card issues on account of customers.
  • Delivering covered cards to customers.
  • Delivering returned cheques to customers.
  • Performing any other responsibilities entrusted by branch management from time to time.
Specialist Skills / Technical Knowledge Required:
  • Knowledge of ADIB's retail & institutional banking products & services.
  • Knowledge of ADIB's operational policies & procedures.
  • Knowledge of UAE banking practices, regulations & risks.
  • Thorough knowledge of all regulations issued by the Central Bank of UAE.
  • Fair knowledge of service standards.
  • Knowledge of cross-selling.
  • Computer skills.

This position is for UAE Nationals only.

Required Experience:

Unclear seniority.

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