Help Desk

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Customer Service representative to manage walk-in clients at the HFD. This role requires excellent communication skills in Arabic and English, along with the ability to handle customer queries proactively. The successful candidate will ensure compliance with bank policies and maintain high service quality in customer interactions.

Qualifications

• Previous banking experience in a similar role.

Responsibilities

• Attend to walk-in customers visiting the HFD.
• Ensure TAT is adhered to and exceed customer expectations.
• Maintain accurate log for walk-in customers.

Skills

Customer service skills

Excellent communication skills

Fluency in Arabic

Fluency in English

Highly organized

Pro active and very energetic

Flexibility in dealing with clients

Job description

Description

Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.

Key Accountabilities of the role

• Maintain accurate log for the walk-in customers
• Ensure TAT is adhered to and where possible exceed customer expectations
• Sales support
• MIS maintenance for requests
• Updating cases in the system timely manner
• Ensure compliance with bank policies

Results Required

• Accurate MIS system
• Ensure customer queries are resolved with agreed TAT
• Deliver professionalism when dealing with customers and other departments

Specialist Skills / Technical Knowledge Required for this role:

• Pro active and very energetic
• Customer service skills in order communicate and to handle walk in customers
• Display flexibility in dealing with clients and other team members
• Fluency in Arabic and English
• Excellent communication skills
• Highly organized

Previous experience required (if any)

• Previous banking experience in similar role