Healthcare Quality & Improvement Manager

SEHA - Abu Dhabi Health Services Co.; Abu Dhabi; On-site; AED 200,000 - 320,000; Full time

Job summary

SEHA - Abu Dhabi Health Services Co. seeks a senior quality leader to plan, monitor, and drive quality management and improvement across the facility. You will ensure regulatory and accreditation standards are met, and foster a culture of quality in operations.

Responsibilities include developing and supervising comprehensive quality programs, leading data-driven improvement initiatives, and coordinating with departments to achieve JCIA compliance and high patient satisfaction outcomes.

Qualifications

• 6-8 years of relevant progressive experience in a similar role with 3 years of supervisory experience
• Experience in a large healthcare facility

Responsibilities

• Developing a quality improvement program for the facility
• Initiating and overseeing the development of comprehensive quality improvement program
• Reviewing regularly the program in light of changes in the needs of the organization an in the law and policies and procedures of managerial and governmental bodies
• Coordinating with the other sections the development, implementation, and evaluation of the facility's overall quality improvement program
• Providing leadership in the development and management of the quality improvement initiatives: identifying trends, prioritizing and recommending improvements, decreasing duplication, and ensuring JCIA compliance
• Overseeing processes and procedures for collection and analysis of relevant data
• Developing and implementing systems, policies, and procedures for the identification, collection, and analysis of performance measurement data
• Suggesting improvements based on the voice of the customer’s collection methods or incident reports, patient complaints, patient care issues, or other issues as requested by the senior management
• Participating in customer’s feedback meetings and customer committees
• Consulting on satisfaction measurement initiatives, tools, methodology and associated cost estimating
• Developing satisfaction measurement projects timelines and coordinating needed internal support
• Supervising the conduct of qualitative methodology including face-to-face interviews, telephone interviews, focus group/roundtable discussions with patients, stakeholders, employees and customers
• Directly supervising outside research suppliers, including interviewing, selection and training
• Evaluating the customer research reports and supporting information providing interpretation of study results and methodologies
• Monitoring the related staff performance and the quality of the studies, to ensure quality, cycle time and budgetary control of entire patients’ satisfaction research process
• Identifying the quality improvement methodology and concepts to be followed, in coordination with management directions
• Providing strategic oversight of proactive and reactive quality improvement activities
• Providing overall direction necessary in order to ensure that services are provided in accordance to the established standards
• Overseeing the reporting of events as required by regulatory agencies
• Providing input for the department budget related to quality (e.g., information systems)
• Maintaining relationships with key stakeholders for the quality programs of the facility
• Supervising the methods used for communicating the improvement and innovation principles, methods, tools and achievements to the staff
• Acting as a resource to the staff; providing relevant training, mentoring, assessment and development plans
• Ensuring that the work of the department/section is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals
• Planning and overseeing the volunteers, trainees or interns within the department
• Mentoring, coaching and developing the skills and abilities of developees in the section and when applicable, reviewing their achievements and providing on the spot training
• Leading, facilitating, and advising on internal quality improvement teams
• Planning and supervising the day to day activities of the section; streamlining processes wherever possible
• Evaluating workload, conducting performance evaluation and initiating necessary disciplinary actions
• Understanding the training requirements of the team and communicating the same for the benefit of the training department
• Providing practical training and education across such areas as: conflict resolution, grievance handling, employment law, performance management and negotiation with staff associations
• Providing on the job training and orienting the team during course of work Committee responsibilities Acting as an expert of quality and safety issues in all task forces/committees to establish performance innovation priorities

Skills

Quality management

Regulatory compliance

Quality improvement

Leadership

Data analysis

Project coordination

Stakeholder management

Job description

SEHA - Abu Dhabi Health Services Co. seeks a senior quality leader to plan, monitor, and drive quality management and improvement across the facility. You will ensure regulatory and accreditation standards are met, and foster a culture of quality in operations.

Responsibilities include developing and supervising comprehensive quality programs, leading data-driven improvement initiatives, and coordinating with departments to achieve JCIA compliance and high patient satisfaction outcomes.