Healthcare Administration Assistant - EB - *Emiratis ONLY*

GIG Gulf; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading insurance company in the UAE is seeking a Healthcare Administration Assistant to provide comprehensive support. The role focuses on policy administration, compliance, and customer service, requiring multitasking and strong Excel skills. Ideal candidates are UAE nationals with relevant experience and a commitment to customer satisfaction.

Qualifications

• UAE national with family book.
• One year of administrative experience in the insurance industry.
• Experience in policy administration role preferred.

Responsibilities

• Provide full administrative support to clients and intermediaries.
• Ensure regulatory compliance and manage data entry with accuracy.
• Identify opportunities for improving policy management workflows.

Skills

Organizational skills

Multitasking

Customer-oriented communication

Attention to detail

Education

Tertiary education

Tools

Microsoft Excel

Job description

Who we are

GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 regional composite insurer in MENA, with a presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$4.01 billion and a net profit of US$84 million for the year 2024.

The majority shareholder of GIG Group is Fairfax Financial Holdings, a global leader in insurance and reinsurance, with a presence in 40 markets. Listed on the Toronto Stock Exchange and part of the Fortune 500, Fairfax was founded in 1985 and has always had a strong focus on long-term growth and financial resilience. It follows a decentralized model, empowering local leadership teams—many of whom have over 20 years of tenure—with trust and accountability. Fairfax’s culture, rooted in its guiding principles, is reflected across all of its subsidiaries.

GIG Gulf is an ‘A’-rated regional insurer with a top 5 position in each of its core markets: the UAE, Oman, Qatar, and Bahrain. With over 70 years of regional presence, GIG Gulf combines a strategic focus on growth and investment with a comprehensive portfolio of insurance products and services tailored to corporates, SMEs, and individual customers. It also holds a 50% stake in GIG Saudi. The company’s strategic priorities are centered around regional growth, customer experience, and digital transformation.

GIG Gulf fosters a diverse and inclusive culture, employing over 800 people from 60+ nationalities, across 15 branches and retail outlets throughout the region. Serving over 1 million customers, GIG Gulf positions itself as a caring partner—committed to helping customers achieve their goals and lead fulfilling lives. Passionate about customer feedback, the company is constantly evolving to become the region’s digital insurer of reference, operating in a responsible and sustainable way.

Job purpose:

As a Healthcare administration assistant, you will perform various tasks daily. And therefore, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. You should be able to combine exceptional communication skills with an ability to perform behind the scenes tasks,

The role requires a great deal of independent thought or judgment acting within well-defined policies and procedures.

Key Responsibilities

• Provide full administrative support to clients & intermediaries including but not limited to “Census reconciliation, policy setup, endorsements, invoicing analysis, reports”.
• Review all documents received thoroughly and meticulously and enter data in the healthcare systems while ensuring a high level of accuracy within the time frame as per the agreed SLAs with minimal errors.
• Ensure regulatory compliance is achieved through continuous monitoring and reporting of process, procedures, and systems gaps.
• Maintaining physical or electronic records related to medical insurance policies & maintenance requests.
• Upload member data files to regulatory systems ensuring compliance with regulatory directives.
• Upload PBM membership data to partner system
• Liaise with cross-functional teams for customer service, medical and health on track related queries.
• Ensuring customers, clients and brokers are at the center of day-to-day activities to meet the evolving needs and expectations.
• Process Improvement and Development mindset “Identify opportunities for enhancing policy management workflows and systems” having proactive role in developing and improving processes within the organization.

Operational & technical responsibilities:

As Healthcare administrative assistant, you will perform various tasks daily. So, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. You should be able to combine exceptional communication skills with an ability to perform ‘behind the scenes’ tasks.

Minimum requirements of the role:

• UAE national with family book
• Previous experience in policy administration role
• Tertiary education
• One-year administrative experience within the insurance industry
• MS office – Excellent Microsoft Excel skills including (Data Filters. Data Sorting, Pivot Tables, Cell Formatting, Excel formulas, Data validation and analysis) are a must for this role.
• Excellent organizational and multitasking skills, Strong attention to details, and interpersonal skills
• Customer-oriented communication skills

To apply, please drop us an email with your updated resume, mentioning in the subject line of your email the “Healthcare Administration Assistant - EB”.

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