Head Waitress

Sunset Hospitality Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their team. In this role, you will be responsible for delivering exceptional customer service in a high-volume, upscale environment. Your positive attitude and strong communication skills will be key in ensuring that every guest feels valued and satisfied. This position offers a dynamic work atmosphere where teamwork is essential, and your contributions will directly impact guest experiences. If you thrive in fast-paced settings and are passionate about hospitality, this is the perfect opportunity for you to shine.

Qualifications

• Minimum 3 years of experience in a similar position in a high-volume, 5-star resort.
• Good command of English and strong interpersonal skills.

Responsibilities

• Provide prompt and courteous service to exceed customer expectations.
• Ensure cleanliness and hygiene standards are maintained at all times.
• Manage table setups and ensure efficient service during shifts.

Skills

Customer Service

Communication Skills

Teamwork

Stress Management

Positive Attitude

Job description

Minimum Requirements

• Minimum 3 years of experience in similar positions in a high-volume, 5 star resort
• Good in English
• Good communications and interpersonal skills
• Customer oriented with a positive attitude and smiling face
• Cooperative and self-giving team player
• Ability and willingness to perform under stress
• Positive and high energy level

Principal Accountabilities

• Knows and uses the service guidelines by the brand guideline.
• Prompt, and courteous greeting of customers
• Take orders and deliver food to customers on the table in an accurate and timely manner
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations and obtain the feedback of the customer
• Follow sequence of service standards as per brand guidelines
• Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
• Ensure food quality and consistency is delivered at all times
• Manage the set up and close down of tables within section
• Divide restaurant into sections for each shift and ensure fair allocations
• Ensure full closing procedures are carried out consistently and thoroughly
• Ensure tables are turned around and ready with minimal delay
• Maintain cleanliness and hygiene standards
• Ensure the cleanliness and refilling of condiment sets and napkin containers
• Coordinating with cashier to handle accurately order invoices and tips
• Keeps all work stations and equipment as clean as possible at all times
• Attend all regular departmental briefings and contribute to an open communication within the assigned team
• Performs other duties pertinent to this job as assigned.