Head Waiter Head Waitress

One&Only Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Un poste au sein d'un prestigieux complexe hôtelier 5 étoiles à Dubaï recherche une personne dynamique et experte en hospitalité. Le candidat idéal doit être capable de fournir un service exceptionnel tout en ayant une connaissance approfondie des aliments et boissons. Ce rôle implique de maintenir un environnement de travail agréable et propre, ainsi que d'interagir efficacement avec une clientèle haut de gamme.

Qualifications

• Minimum d'1-2 ans d'expérience dans un environnement hôtelier 5 étoiles.
• Excellentes compétences interpersonnelles requises.
• Capacité à établir des relations avec des clients diversifiés.

Responsibilities

• Préparer toutes les demandes de nourriture et boissons dans les délais impartis.
• Démontrer une connaissance approfondie des produits alimentaires et des boissons.
• Maintenir les normes d'hygiène statutaire et de l'entreprise.

Skills

F&B knowledge

Interpersonal skills

Dynamic team player

Communication

Job description

• Presents oneself in a way that enhances the guest s overall experience by adding life and energy to the outlet.
• Ensures that all mise- en place is correctly prepared prior to commencing service.
• Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality.
• Demonstrates excellent product knowledge of all food and beverage items offered at the resort, and other items provided by the outlet.
• Ensures that the design and layout of the restaurant and bar equipment is flawless and reflects the image of the resort.
• Maintains and creates a working environment that reflects a sense of place.
• Delegates responsibilities to service personnel, and ensures tasks are completed.
• Presents oneself in a professional manner.
• Remains updated on all resort happenings, including guests in- house, arrivals and departures, as well as daily events.
• Reports incidents of breakages, equipment repair and maintenance to Team Leader / Supervisor
• Attends and participates in all allocated team events.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always ensure a professional attitude towards guests and colleges.
• To be conscious and responsible regarding energy and water conservation.
• Always maintain the highest levels of personal hygiene.
• To ensure that company and statutory hygiene standards are maintained in all work areas.
  
  

Key Duties And Responsibilities

• Presents oneself in a way that enhances the guest s overall experience by adding life and energy to the outlet.
• Ensures that all mise- en place is correctly prepared prior to commencing service.
• Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality.
• Demonstrates excellent product knowledge of all food and beverage items offered at the resort, and other items provided by the outlet.
• Ensures that the design and layout of the restaurant and bar equipment is flawless and reflects the image of the resort.
• Maintains and creates a working environment that reflects a sense of place.
• Delegates responsibilities to service personnel, and ensures tasks are completed.
• Presents oneself in a professional manner.
• Remains updated on all resort happenings, including guests in- house, arrivals and departures, as well as daily events.
• Reports incidents of breakages, equipment repair and maintenance to Team Leader / Supervisor
• Attends and participates in all allocated team events.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always ensure a professional attitude towards guests and colleges.
• To be conscious and responsible regarding energy and water conservation.
• Always maintain the highest levels of personal hygiene.
• To ensure that company and statutory hygiene standards are maintained in all work areas.
  
  

Suitable candidate should have a minimum of 1-2 years experience in an upscale 5* hotel/resort environment. Strong F&B knowledge is a must. Should have excellent personal and interpersonal skills. Should be able to build strong relationship with high profile and diverse clientele. Should be a dynamic team player and able to provide the highest standard of service to our guests. Excellent communication in English language is required and an additional language will be highly regarded.

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