Head Waiter / Head Waitress

Alabbar Enterprises & ANOTHER; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the FMCG sector is looking for dedicated individuals to join their food and beverage team in Abu Dhabi. The role involves taking orders, serving guests, and ensuring a high level of customer satisfaction. Ideal candidates will have a high school diploma and experience in customer service, with a commitment to excellence in a fast-paced environment.

Qualifications

• Experience in food and beverage preparation or customer service preferred.
• Capability to perform repetitious duties.
• Ability to work in a high-pressure environment.

Responsibilities

• Taking food and beverage orders and ensuring guest satisfaction.
• Coordinating with kitchen staff for timely order preparation.
• Cleaning and restocking service areas.

Skills

Customer satisfaction

Service excellence

Communication

Education

High School Diploma or equivalent

Job description

Responsible in taking food and beverage orders, suggestive selling, serving orders to guests and ensuring complete guest satisfaction.

Job Responsibilities:

• Making the guest feel at home and taken care of throughout their experience.
• Setting up / opening and closing the restaurant.
• Explaining the daily specials / chef recommendations.
• Taking order and punching them into the POS system.
• Communicate order details to the kitchen staff.
• Coordinate with kitchen staff to ensure timely and accurate order preparation.
• Regularly update customers on the status of their orders.
• Handle complaints from clients.
• Serving food and drinks.
• Liaising with bartenders and runners to ensure smooth operations.
• Taking out the empty plates, glasses and condiments after the guests have finished.
• Cleaning the restaurant.
• Cleaning applicable operational equipment.
• Re-stocking service areas & condiments.
• Performing other reasonable job duties as assigned by direct supervisors from time to time.

Job Requirements:

• High School Diploma or equivalent.
• Experience in food and beverage preparation or customer service preferred.
• Capability to perform repetitious duties.
• Capability of working in a high pressured environment.
• Dedication to customer satisfaction and service excellence.
• Based or willing to relocate to Abu Dhabi.

Company Industry

• FMCG
• Foods
• Beverages

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

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