Head Waiter Ess - In Room Dining

Mandarin Oriental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading hotel in Dubai as a Head Waiter/ess in the In Room Dining team. You will oversee the delivery of exceptional service, manage food and beverage experiences and ensure high-quality standards are met. Ideal candidates should have a hospitality background, strong communication skills, and a passion for guest satisfaction.

Benefits

Learning & Development programs

MOstay program with complimentary nights

Health & wellness benefits

Colleague accommodation

Transportation and meals

Qualifications

• At least 2 years of experience as senior waiter or Chef de Rang.
• Familiarity with POS and cashiering procedures.
• Proficient in English communication.

Responsibilities

• Overseeing in-room dining experience and service.
• Maintaining detailed menu knowledge and guest preferences.
• Ensuring food and beverage quality and upselling services.

Skills

Attention to detail

Interpersonal skills

Multitasking

Communication skills (English)

Education

High school qualification

Diploma in hospitality, hotel, or business management

Tools

POS systems

MS Office

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Mandarin Oriental Downtown, Dubai is seeking a Head Waiter/ess to join our In Room Dining team. This role involves overseeing the in-room dining experience, ensuring exceptional service, and managing food and beverage delivery in guest rooms. The Head Waiter/ess reports to the F&B Supervisor.

Responsibilities include:

• Providing personalized, professional in-room dining service and anticipating guest needs.
• Maintaining detailed menu knowledge and communicating guest preferences or allergies.
• Accurately operating POS systems for orders and billing.
• Delivering tailored service, upselling, and enhancing guest experience.
• Ensuring food and beverage quality and presentation standards.
• Supporting other outlets and upholding Mandarin Oriental’s legendary quality standards.

Candidate Requirements:

• High school qualification; hospitality, hotel, or business management diploma preferred.
• At least 2 years of experience as a senior waiter or Chef de Rang, preferably in luxury hotels or high-volume restaurants.
• Familiarity with POS and cashiering procedures.
• Proficiency in MS Office and good command of English communication skills.
• Strong interpersonal skills, attention to detail, and ability to multitask in a fast-paced environment.

Our Offerings:

• Learning & Development programs for career growth.
• MOstay program with complimentary nights and special rates.
• Health & wellness benefits.
• Colleague accommodation, transportation, and meals.
• Competitive salary and benefits aligned with UAE standards.

Are you a fan of exceptional service? Join us!

Job Details:
Role Level: Mid-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai

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