Head Waiter Ess - Breakfast

Mandarin Oriental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Mandarin Oriental Downtown, Dubai seeks a Head Waiter/ess to join its Breakfast Restaurant. The successful candidate will manage a section, ensuring exceptional service and dining experiences. Candidates should have experience in luxury environments, remarkable attention to detail, and outstanding communication skills. The role provides opportunities for growth alongside competitive compensation.

Benefits

Learning & Development programs

Health & Colleague Wellness benefits

Colleague comfort benefits (accommodation, transportation, meals)

MOstay program for complimentary nights

Competitive salary and benefits

Qualifications

• Minimum 2 years of experience as a Senior Waiter or Chef de Rang.
• Experience in luxury hotels or high-volume restaurants preferred.
• Familiarity with POS and cash handling procedures.

Responsibilities

• Manage a restaurant section and provide professional breakfast service.
• Anticipate guest needs and offer personalized menu recommendations.
• Operate POS system and follow billing procedures accurately.

Skills

Attention to detail

Multitasking

Excellent communication skills

Interpersonal skills

Education

High school qualification

Degree or diploma in Hospitality, Hotel, or Business Management

Tools

Restaurant POS system

MS Office

Job description

Bachelor of Veterinary Science (Veterinary Sciences)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Mandarin Oriental Downtown, Dubai is looking for a Head Waiter/ess to join our Breakfast Restaurant.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage, representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

More than just a hotel, Mandarin Oriental Downtown, Dubai is a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at Mandarin Oriental Downtown, Dubai within the Food and Beverage Department, the Head Waiter/ess is responsible for delivering a superior dining experience. The role oversees a designated section of our restaurant, ensuring guests receive exceptional service and that every detail of their dining experience meets our high standards of luxury and service. The Head Waiter/ess reports to the F&B Supervisor.

Responsibilities include:

• Manage a section of the restaurant and provide attentive, professional breakfast service.
• Anticipate guest needs, offer detailed menu knowledge, and make personalized recommendations.
• Communicate guest preferences or allergies to the kitchen and management for seamless service.
• Operate the POS system efficiently and follow billing and cashiering procedures accurately.
• Upsell products and ensure all dishes meet hotel presentation and quality standards.
• Create memorable WOW moments for guests and uphold MOHG Legendary Quality Experiences (LQEs).

Requirements:

• High school qualification required; a degree or diploma in Hospitality, Hotel, or Business Management is preferred.
• Minimum 2 years of experience as a Senior Waiter or Chef de Rang; experience in luxury hotels or high-volume restaurants is preferred.
• Familiarity with restaurant POS and cashiering procedures preferred.
• Basic computer proficiency, including MS Office, is an advantage.
• Excellent verbal and written English communication skills.
• Strong interpersonal skills, attention to detail, and ability to multitask in a fast-paced environment.

Our commitment to you includes:

• Learning & Development programs to support your growth.
• MOstay program offering complimentary nights and attractive rates on rooms.
• Health & Colleague Wellness benefits, including various health programs.
• Colleague comfort benefits such as accommodation, transportation, and meals.
• Competitive salary and benefits aligned with UAE industry standards.

We re Fans. Are you?

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: [URL]

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