Head Waiter/ess

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Head Waiter/ess to deliver exceptional dining experiences. The role involves managing a restaurant section, ensuring guest satisfaction, and providing personalized service. Ideal candidates will have a high school qualification, relevant experience, and strong communication skills.

Qualifications

• Minimum 2 years of experience as a Senior Waiter or Chef de Rang.
• Luxury hotel or high-volume restaurant experience preferred.
• Excellent verbal and written communication skills in English.

Responsibilities

• Manage a designated section in the Lobby Lounge, delivering personalized service.
• Anticipate guest needs and provide tailored recommendations.
• Operate the POS system for order processing and billing.

Skills

Attention to detail

Interpersonal skills

Multitasking

Communication

Education

High school qualification

Degree or diploma in Hospitality, Hotel, or Business Management

Tools

POS system

MS Office

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department in Dubai, the Head Waiter/ess is responsible to deliver a superior dining experience. The role will oversee a designated section of our restaurant, ensuring that guests receive exceptional service and that every detail of their dining experience meets our high standards of luxury and service. Head Waiter/ess reports to F&B Supervisor.

As a Head Waiter/ess, you will be responsible for the following duties:

• Manage a designated section in the Lobby Lounge, delivering warm, personalized service and assisting with special requests.
• Anticipate guest needs and provide tailored recommendations on menu items, beverages, and desserts.
• Maintain thorough knowledge of the lounge menu and communicate dietary preferences or allergies to the kitchen and management.
• Operate the POS system for order processing and billing in line with hotel standards.
• Consistently upsell offerings, ensure presentation meets hotel standards, and support other outlets when needed.
• Create memorable WOW moments and ensure guest satisfaction in line with MOHG Legendary Quality Experiences (LQEs).

As a Head Waiter/ess, we expect from you:

• High school qualification required; a degree or diploma in Hospitality, Hotel, or Business Management is preferred.
• Minimum 2 years of experience as a Senior Waiter or Chef de Rang; luxury hotel or high-volume restaurant experience is preferred.
• Familiarity with restaurant POS and cashiering procedures is preferred.
• Basic computer proficiency, including MS Office, is an advantage.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills, attention to detail, and the ability to multitask and thrive in a fast-paced environment.

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