Head Waiter

Azadea Group; United Arab Emirates; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

AZADEA Group is seeking a Head Waiter to supervise wait staff and runners, ensuring timely and high-quality service. The role entails guiding service standards, handling customer interactions, and coordinating with kitchen and bar teams to meet guest expectations.

The ideal candidate will have 2–4 years in F&B operations, a hospitality management degree, and fluency in English (Arabic is a plus). The position is based in the UAE and requires strong leadership and teamwork.

Qualifikationen

• Fluent English is required; Arabic language skills are a plus.
• Two to four years of experience in F&B operations or a similar role.
• Technical degree in Hospitality Management or related field.

Aufgaben

• Recommend food and beverages to customers, take orders, and relay them to the kitchen/bar staff.
• Supervise and serve food and beverages in line with brand standards to ensure outstanding service.
• Handle payments, customer complaints, and escalate complex issues to the manager as needed.
• Supervise execution of food/beverage preparation techniques and report non-conformities to the manager.
• Prepare and dispatch daily orders to replenish stock; conduct weekly/monthly counts of crockery and floor supplies.
• Participate in opening/closing procedures, including tip counting and adherence to internal standards.
• Aim to achieve set brand shop targets through teamwork and efficient operations.
• Conduct briefings and training for team members; monitor performance and provide feedback to management.

Kenntnisse

Fluent English

Arabic a plus

Ausbildung

Technical degree in Hospitality Management

Jobbeschreibung

ABOUT THE COMPANY

AZADEA Group is premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Head Waiter is responsible for supervising waiters, waitresses, and runners in designated sections, as well as serving customers to ensure their needs are met with high-quality service in a timely manner.

RESPONSIBILITIES

• Recommend food and beverages to customers, take their orders, and communicate them to the kitchen and/or bar staff accordingly.
• Supervise and serve food and beverages in accordance with the brand%27s procedures and standards to ensure outstanding customer service.
• Carry out various customer service activities, including handling bill payments and complaints, and escal ate complex issues to the manager.
• Supervise the execution of food and beverage preparation techniques in accordance with the brand%27s standards and report any non-conformities to the manager.
• Prepare and send the daily order to the storekeeper to replenish needed items. Conduct weekly and monthly counts of crockery, cutlery, condiments, and other floor needs to inform the manager.
• Participate in the restaurant%27s mandatory opening and closing procedures to ensure work is performed to the required quality standards, including counting and recording tips, while adhering to norms and internal standards.
• Participate in achieving the set targets for the brand shop.
• Conduct briefings and training for assigned team members as needed. Monitor the performance of waiters and runners, providing feedback to higher management.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.
• Fluency in Arabic is a plus.

EDUCATION

Technical degree in Hospitality Management, or a related field.

EXPERIENCE

Two to four years of experience in F&B Operations, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.

Drives Results

Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks maintains productivity and a positive attitude.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group%27s efforts. Seeks others%27 inputs, appreciates their contributions offers to help when the need is clear.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. For example, learns about changing priorities and responds appropriately. Connects with appropriate individuals to gain direction. Takes steps forward, even when details are unknown.

Azadea Group is an Equal Employment Employer â€