Responsibilities
- Directing and delegating tasks and giving instructions to the team during the shifts.
- Checking preparations before and during the shift.
- Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
- Train, motivate and evaluate new and existing staff.
- Promote up and cross selling to the associates.
- Respond to guest complaints and questions in a timely manner.
- Evaluating the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
- Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
- Keeping the supplies and stock up to requirements, including advising the restaurant manager on the required materials.
- Working along in the shifts, being knowledgeable about all products to answer the questions of both guests and staff.
- Working together with the entire F&B management on new ideas and improvements for the department.
- Checking bills, table progress, preparations, waiting time for food and drinks to prevent mistakes.
- Supervising the restaurant opening and closing procedures.
- Doing proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.
- Inform the management of any visit of VIP guests to the outlets.
- Ensure that menus are handled properly and replace damaged or outdated materials.
- Being aware of the health and safety requirements for the department and making the associates aware of those.
- At all times keeping good communication with the kitchen about changes, dietary requests, VIPs etc.
- Ensuring daily briefing and allocations gets done and all records kept on file.
- Ensure all staff are following HACCP and Hygiene standards at all times.
Qualifications
Your personality counts more than your CV
- You’ve gained management experience in a similar role, and can speak English fluently.
- You can inspire your fellow staff just as you can inspire your guests. On top of this you find it easy to communicate with charm, even if it’s sometimes tricky.
- You’re passionate about good food and drinks, and enjoy discovering new concepts.
- You’re a doer and even if you do it wrong sometimes, you openly admit it.
- You’re not just bringing your abilities, but also your character.