Head Waiter

AWJ Investments; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Un restaurant dynamique à Dubaï recherche un Head Waiter expérimenté pour diriger l'équipe de service. Le candidat idéal devra garantir un service de qualité, superviser le personnel, gérer les réservations, et maintenir un environnement accueillant pour les clients. Ce poste nécessite un leadership fort, une excellente communication et une expérience antérieure dans un environnement de restaurant occupé.

Qualifications

• Expérience prouvée en tant que Senior Waiter ou Head Waiter.
• Compétences en leadership et en communication.
• Excellentes capacités de service à la clientèle.

Responsibilities

• Superviser et coordonner les activités du personnel de service.
• Former, encadrer et soutenir les nouveaux serveurs.
• Gérer les demandes spéciales des clients et résoudre les problèmes.

Skills

Leadership

Communication

Service Clientèle

Gestion du Stress

Job description

We are looking for an experienced and customer-focused Head Waiter to lead our front-of-house service team. The ideal candidate will ensure high-quality service standards, support training and supervision of waitstaff, and contribute to creating a welcoming and efficient dining environment for guests.

Key Responsibilities:

• Supervise and coordinate the activities of the waitstaff to ensure excellent service delivery.
• Greet and assist guests in a courteous and professional manner.
• Allocate tables, manage reservations, and handle special guest requests.
• Train, mentor, and support new and junior waitstaff.
• Monitor dining room cleanliness, table settings, and food presentation standards.
• Liaise between kitchen and front-of-house staff to ensure smooth service.
• Handle customer complaints and resolve issues promptly and professionally.
• Assist in stock control of service-related items (menus, utensils, linens, etc.).
• Support restaurant operations, including opening and closing duties.
  
  

Requirements:

• Proven experience as a Senior Waiter or Head Waiter in a busy restaurant or hotel.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal abilities.
• Knowledge of food and beverage menus, allergens, and service etiquette.
• Ability to remain calm and efficient under pressure.