Head Waiter

Beach Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Abu Dhabi is seeking dynamic Food & Beverage professionals for the position of Head Waiter/Head Waitress. In this role, you will be responsible for delivering exceptional dining service, managing a team, and ensuring guest satisfaction in a fast-paced environment. The ideal candidate should possess a background in hospitality, effective communication skills, and the ability to work under pressure. Join us to enhance our service excellence while collaborating with a diverse team.

Qualifications

• Up to two years of experience in a similar role.
• Fluency in written and spoken English is required.
• Previous leadership and supervisory experience is a plus.

Responsibilities

• Provide professional service to guests, ensuring a memorable dining experience.
• Conduct regular training sessions with the team.
• Monitor duty schedules and team appearance.

Skills

Customer Focus

Effective Communication

Teamwork

Business Planning

Education

Diploma/Degree in Hospitality

Tools

Micros Systems

Job description

Job Description

We are currently looking for dynamic, self-motivated Food & Beverage professionals who assist in organizing and directing a team that develops top-quality food & beverage products, with prompt, accurate, and personalized service.

As a Head Waiter/Head Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit becomes a memorable dining experience. Your key responsibilities will include:

• Working in close cooperation with the Kitchen, Stewarding, and Outlet Cashiers to ensure smooth operations
• Conducting regular training sessions with the team in line with departmental SOPs
• Monitoring duty schedules for the team
• Ensuring proper appearance and grooming of employees
• Setting up the Food & Beverage outlet timely, according to meal settings and opening hours
• Welcoming arriving guests and managing seating through the hostess or taking over if unavailable
• Maintaining a professional and friendly relationship with patrons
• Being familiar with the outlet's menu, promotional activities, and relevant hotel information
• Contributing to meeting and maximizing the monthly revenue budget

Skills, Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality with up to two years of experience in a similar role. Fluency in written and spoken English is required, and familiarity with Micros systems is desirable. Previous leadership and supervisory experience is a plus.

Knowledge & Competencies

The ideal candidate will be well-presented, groomed, outgoing, and friendly, with a high level of customer care. You should be proactive, charismatic, approachable, and able to work well under pressure in a fast-paced environment. You will excel in teamwork, working with diverse teams and guests, and possess the following competencies:

• Understanding Hotel Operations
• Effective Communication
• Business Planning
• Supervising People and Operations
• Understanding Differences
• Teamwork and Adaptability
• Customer Focus
• Drive for Results

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