Head Therapist - The WB™ Abu Dhabi, Curio Collection by Hilton™

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Head Therapist to lead their spa team in a unique hotel setting. This role involves managing treatments, ensuring compliance with regulations, and delivering exceptional customer service. The ideal candidate will have a strong background in the spa industry, excellent communication skills, and a passion for customer satisfaction. Join a team dedicated to creating remarkable hospitality experiences and enjoy a fulfilling career in a vibrant environment that values its team members.

Qualifications

• Experience in the spa industry with relevant qualifications.
• Strong communication skills and a commitment to customer service.

Responsibilities

• Manage spa team and treatments ensuring compliance with standards.
• Achieve sales targets and manage customer feedback effectively.

Skills

Spa Industry Experience

Customer Service

Communication Skills

Positive Attitude

Flexibility

Education

Relevant Qualifications for Spa Therapy

Job description

THE WB Abu Dhabi, Curio Collection by Hilton

The WB Abu Dhabi, Curio Collection by Hilton, is the world’s first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros.’ iconic collection of film, television and comics. This unique hotel is adjacent to the award-winning Warner Bros. World Abu Dhabi theme park. The hotel will feature 257 rooms over eight levels, with guests able to access a range of amenities, including signature WB restaurants, a premier spa and fitness club, kids club, family pool and an exclusive rooftop pool overlooking Yas Island’s distinctive skyline.

A Head Therapist is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience while achieving sales revenue targets.

What will I be doing?

As a Head Therapist, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
• Ensure client experience is proficient including bookings, payments, and consultation cards.
• Interact and communicate effectively with clients, members, team members, guests, and management team.
• Ensure team works to meet department sales targets and ensure that sales are recorded accurately.
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Comply with hotel security, fire, and health and safety regulations.

What are we looking for?

A Head Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience working in the spa industry.
• Relevant qualifications for the role.
• Positive attitude.
• Good communication skills.
• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service.
• Relevant qualifications.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!