Head Spa Therapist

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel and resort chain in Dubai is seeking a professional with customer service skills to manage spa/salon operations. Duties include advising guests, managing schedules, and promoting services. Candidates should possess at least 2 years of relevant experience and a high school diploma. This role emphasizes quality service in a dynamic environment.

Qualifications

• At least 2 years of related work experience in a customer-facing role.
• Ability to maintain a clean and professional appearance.
• Capable of standing up for long periods and lifting light objects.

Responsibilities

• Advise guests and staff on property information and policies.
• Confirm appointments and manage spa/salon schedules.
• Promote and sell services and products effectively.

Skills

Customer service

Time management

Communication

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Position summary describing responsibilities in advisory, scheduling, service promotion, inventory and maintenance notification, and general operations within spa/salon settings.

Responsibilities

• Advise employees on general property information, in-house group policy changes, or other pertinent information.
• Answer questions about available services, general property information, and amenities.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Monitor and adhere to the time schedule throughout the day.
• Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.
• Promote and sell spa/salon services and retail products.
• Complete requisitions for additional products, supplies, or equipment.
• Inspect work areas and tools/equipment to ensure conformance to company standards.
• Notify Engineering of spa/salon maintenance and repair needs.
• Assist management in hiring, training, scheduling, motivating, and coaching employees; serve as a role model.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

EEO Statement

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.