Head - Retail Banking

Valkyrie People Consulting; Dubai; On-site; AED 80,000 - 150,000; Full time

Job summary

An established industry player in Dubai is seeking a Head of Retail Banking to lead strategic initiatives and drive growth in the retail banking division. This pivotal role involves overseeing product development, enhancing customer experiences, and ensuring compliance with regulations. The ideal candidate will possess strong leadership skills and a deep understanding of banking products and market trends. Join a dynamic team committed to innovation and excellence in retail banking, where you can make a significant impact on the organization's success.

Qualifications

• Proven experience in a leadership role within retail banking.
• Strong strategic planning and execution skills.

Responsibilities

• Develop and implement strategic plans for retail banking.
• Oversee the development and management of retail banking products.
• Champion a customer-centric approach to enhance customer experience.

Skills

Strategic Planning

Leadership

Customer Experience Management

Risk Management

Product Development

Education

Bachelor's degree in Business, Finance, or related field

Master's degree

Job description

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Position: Head of Retail Banking

Location: Dubai, UAE

About Our Client:

Join a leading banking institution in Dubai as the Head of Retail Banking. As a pivotal member of our team, you will drive strategic initiatives, foster innovation, and contribute to the growth and success of our retail banking division.

Key Responsibilities:

1. Strategic Leadership: Develop and implement strategic plans for retail banking in alignment with overall business objectives. Drive initiatives to enhance market presence, customer acquisition, and revenue growth.
2. Product Development and Management: Oversee the development, launch, and management of retail banking products and services. Analyze market trends and customer needs to identify opportunities for product enhancement.
3. Customer Experience: Champion a customer-centric approach, ensuring an exceptional retail banking experience. Implement strategies to improve customer satisfaction, loyalty, and retention.
4. Team Management: Lead and mentor a dynamic team, fostering a high-performance culture. Drive employee engagement, development, and talent retention.
5. Risk Management and Compliance: Ensure compliance with regulatory requirements and internal policies. Implement effective risk management strategies to safeguard the retail banking portfolio. Manage the financial performance of the division, optimizing profitability and efficiency. Conduct regular performance analysis and implement corrective measures as needed.

Qualifications:

• Proven experience in a leadership role within retail banking.
• In-depth knowledge of banking products, market trends, and regulatory requirements.
• Strong strategic planning and execution skills.
• Excellent leadership, communication, and interpersonal abilities.

Education:

• Bachelor's degree in Business, Finance, or a related field. Master's degree is a plus.

Language Requirements:

Proficiency in English; knowledge of Arabic is advantageous.