Head of Workplace Tech Ops & End-User Support (ME)

SEPHORA; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

SEPHORA in Dubai is looking for a Tech Ops & Support Manager to oversee the end-user computing and workplace technology support for Stores and HQ across the Middle East. The role emphasizes service delivery, managing local IT teams, and ensuring compliance with corporate standards.

The ideal candidate will have over 10 years of IT operations experience, including at least 5 years in a retail environment, effective stakeholder engagement skills, and leadership capabilities to foster a customer-first support culture.

Qualifications

• Over 10 years' experience in IT operations, with 5 years in retail.
• Fluency in English; Arabic and French advantageous.
• Proven track record of leading workplace technology services.

Responsibilities

• Manage end-user computing and workplace technology support for Stores and HQ.
• Build strong relationships with stakeholders and manage vendor relationships.
• Ensure compliance with IT policies, SOPs, and governance.

Skills

IT operations management

Stakeholder management

Leadership skills

IT service management

Communication skills

Education

Bachelor's degree or equivalent

Job description

SEPHORA in Dubai is looking for a Tech Ops & Support Manager to oversee the end-user computing and workplace technology support for Stores and HQ across the Middle East. The role emphasizes service delivery, managing local IT teams, and ensuring compliance with corporate standards.

The ideal candidate will have over 10 years of IT operations experience, including at least 5 years in a retail environment, effective stakeholder engagement skills, and leadership capabilities to foster a customer-first support culture.