Head of Technical Support - Operations

Siemens Energy; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

Siemens Energy is seeking a Head of Technical Support - Operations in Dubai. This role involves overseeing all technical queries for TCP/RCE products, leading a team of experts, and ensuring operational excellence in the Middle East and Asia Pacific regions. The position demands significant experience in engineering and the Oil & Gas industry, with a strong focus on customer satisfaction and team leadership.

Benefits

Opportunity for remote / flexible work

Professional development opportunities

Strong collaboration with colleagues globally

Qualifications

• Minimum 8 years of experience in operations and maintenance, field service activities.
• Experience in the oil & gas market preferred.
• Strong analytical, organizational, and leadership skills.

Responsibilities

• Lead a team to handle technical queries for TCP/RCE fleet.
• Provide technical support and guidance for field service personnel.
• Coordinate with regional teams for outage execution.

Skills

Analytical skills

Leadership

Communication

Problem-solving

Technical skills in compression equipment

Education

Bachelor's degree in engineering

Job description

Join to apply for the Head of Technical Support - Operations role at Siemens Energy

Join to apply for the Head of Technical Support - Operations role at Siemens Energy

A Snapshot of Your Day

The Head of Technical Support - Operations is responsible for all technical queries of TCP / RCE Products in region Middle East and Asia Pacific. He / She will lead and coordinate a team of experts to provide application engineering and technical support for our customers in the region who have Compression products, along with supporting field service personnel with issues arising at site. The role will also involve acting as the interface between the region and the relevant Product Competence Centers, being the single point of contact in the provision of Specialist Technical Support for internal staff and external customers for the Compression fleet.

A Snapshot of Your Day

The Head of Technical Support - Operations is responsible for all technical queries of TCP / RCE Products in region Middle East and Asia Pacific. He / She will lead and coordinate a team of experts to provide application engineering and technical support for our customers in the region who have Compression products, along with supporting field service personnel with issues arising at site. The role will also involve acting as the interface between the region and the relevant Product Competence Centers, being the single point of contact in the provision of Specialist Technical Support for internal staff and external customers for the Compression fleet.

We are looking for a self-motivated, dynamic, customer-focused leader dedicated to achieving our goals of operational excellence, regional expertise, and customer satisfaction.

How You’ll Make An Impact

• Lead a team of experts based across the Middle East and Asia Pacific regions, being responsible for all operational technical queries for our TCP / RCE fleet in ME&AP.
• Represent Compression in front of clients in case of technical queries, being able to display a high level of critical thinking in bringing a successful resolution to high impact, complex problems. Apply advanced skills to resolve complex problems not covered by existing practices or procedures.
• Technically responsible for the support of the TCP / RCE Products in the Middle East and Asia Pacific. Will provide technical support, guidance, training & leadership for Field Service Personnel in the Compression organization. Provides complex technical product support to external customer base and internal Field Service personnel remotely via telephone, e-mail and documents issues and resolutions accordingly.
• Technical support and scope preparation in case of a machine shut down or operational issues and liaising with the PCC as required. Utilizing Remote Diagnostic System (RDS) as needed to support unit availability and first line response.
• Define and identify suitable service bulletins, modifications and recommendations for clients to improve their performance, availability, reliability and safety. Reviews site visit reports and STA-RMS to facilitate technical recommendations to external Customers via the Client or Project Manager.
• Support with defining site activities, tools and instruments for customer outages. Preparation of technical reports (SIL / HAZOP / Machine Improvements)
• Coordinate with FS organization globally, regional FS teams, and with the Service Project Management Heads to ensure proper outage execution.
• Supporting advanced sales opportunities if and when required.

What You Bring

• A bachelor's degree in engineering, or a related field. Experience in leadership and management are required. A minimum of 8 years of relevant experience in operation and maintenance, field service activities, engineering and / or troubleshooting of rotating & compression equipment, with a proven track record of improving equipment availability, and customer satisfaction.
• Experience within the Oil&Gas market and with Siemens Energy compression fleet is preferred. Experience collaborating with Product Competence Centers and other stakeholders within Compression organization is preferred.
• Strong analytical, organizational, and leadership skills, paired with the ability to support and train FS personnel.
• Excellent communication, networking, and relationship-building skills, with the ability to inspire and motivate teams and stakeholders.
• Fluent in English, with additional languages applicable for the assigned region being an advantage.
• Seasoned traveler with availability to travel national / international as required

About The Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy : https : / / www.siemens-energy.com / employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• Opportunity to work on challenging projects in an exciting environment
• Opportunity for remote / flexible work
• Professional support and strong collaboration with colleagues around the world
• Professional development opportunities within the company

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Appliances, Electrical, and Electronics Manufacturing

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