Head of Support - Payment Portal

Caliberly; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading payment solution provider in Dubai is seeking a Head of Support for their Payment Portal. The role involves optimizing payment traffic, overseeing third-party integrations, and managing a team of payment support agents. Ideal candidates should have over 12 years of experience in the payments industry, strong analytical and communication skills, and familiarity with platforms like Devcode and Praxis. This role offers a dynamic work environment in a growing company.

Qualifications

• Minimum of 12 years in a similar role within the payments industry.
• Strong ability to analyse data, identify trends, and implement optimization strategies.
• Experience with APIs and system integrations is beneficial.

Responsibilities

• Analyse and enhance payment routing strategies to maximize success rates.
• Oversee integration of new payment solutions ensuring seamless connectivity.
• Manage and mentor a team of payment support agents.

Skills

Analytical Skills

Communication

Problem-Solving

Tools

Devcode (PaymentIQ)

Praxis

Job description

Role: Head of Support - Payment Portal

Experience: 12 Years

About the job

Our Client is a cutting-edge payment solution provider specifically tailored for high-risk industries. We are looking for a Head of Support to join our clients rapidly growing team in Dubai.

Responsibilities:

• Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
• Third-Party Integration: Oversee the integration of new payment solutions ensuring seamless connectivity with banks and payment providers.
• Team Leadership: Manage and mentor a team of payment support agents fostering a culture of continuous improvement and excellence.
• Technical Collaboration: Work closely with the tech department to address technical challenges perform product testing and manage the payment technical backlog.
• Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers handling escalations and ensuring clear communication.
• Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards.

Qualifications & Skills

• Experience: Minimum of 12 years in a similar role within the payments industry.
• Analytical Skills: Strong ability to analyse data identify trends and implement optimization strategies.
• Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis including routing and fallback mechanisms.
• API Knowledge: Experience with APIs and system integrations is beneficial.
• Communication: Excellent interpersonal and communication skills capable of managing cross-functional relationships.
• Problem-Solving: Proactive in identifying issues and implementing effective solution
• Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis including routing and fallback mechanisms.