Head of Operations & Service Delivery

Quantum Talent Group; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading technology recruitment firm is seeking a skilled professional to lead IT operations and service delivery in Abu Dhabi. You will ensure reliability, performance, and security of IT systems while providing excellent end-user support. Candidates should have over 10 years of experience in IT operations, including being in a senior leadership role for at least 5 years managing infrastructure and support functions.

Qualifications

• 10 years' experience in IT operations and service delivery.
• 5 years in a senior leadership role managing infrastructure and support functions.
• Experience managing outsourced services and implementing ITSM/ITIL frameworks.

Responsibilities

• Oversee planning, budgeting, and management of resources for Operations & Service Delivery.
• Manage the company's IT infrastructure, including networks, systems, and cloud environments.
• Build strong relationships with internal stakeholders across business units.

Skills

IT operations management

Service delivery leadership

Infrastructure management

Stakeholder relationship building

Job description

Overview

Our partner is seeking a skilled professional to lead and integrate the Infrastructure & Security and Service Delivery teams, ensuring the reliability, performance, and security of IT systems while providing exceptional end-user support.

Responsibilities

• Oversee the planning, budgeting, and management of resources for the Operations & Service Delivery functions
• Oversee the management, maintenance, and evolution of the company's IT infrastructure, including network, systems, storage, cloud environments
• Build and maintain strong relationships with internal stakeholders across different business units

Experience

• 10 years\' experience in IT operations and service delivery
• 5 years in a senior leadership role managing infrastructure and support functions.
• Experience managing outsourced services
• Experience in implementing and managing IT services according to ITSM/ITIL frameworks