Head Of Operations (Senior Vice President)

Michael Page; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading international bank in Abu Dhabi is seeking a Head of Operations to establish and lead operational services for a new entity. This role requires a strong technical background, excellent communication abilities, and the capability to manage risk effectively. Successful candidates will have a strategic focus on compliance and client onboarding, alongside an attractive compensation package.

Qualifications

• Strong technical knowledge shared with junior colleagues.
• Maintains strong customer relationships to promote business value.
• Can negotiate confidentially at all levels.

Responsibilities

• Oversee technology integration and client servicing.
• Ensure compliance with UAE regulatory standards.
• Lead recruitment and training for the entity.

Skills

Strong technical knowledge

Excellent communication skills

Negotiation skills

Risk management best practices

Customer relationship management

Job description

Overview

The Role The Head of Operations is responsible for establishing and leading the operational backbone of a new Entity in Abu Dhabi. This role ensures the delivery of efficient, secure, and scalable operational services, both locally and through outsourced arrangements with the international parent bank.

Client Details

The client is a UK-regulated bank. They focus primarily on foreign exchange and cross-border payments.

Description

The individual will play a pivotal role in overseeing technology integration, client on-boarding, client servicing, and the first line of risk management, all while ensuring compliance with UAE regulatory standards and alignment with group policies. The role is a member of the Exec Committee. The role of Head of Operations is responsible for ensuring and managing a single life-cycle, performance and outsourced delivery of the technology estate and operations, on boarding and first line risk management. Key areas of focus would be Operational leadership, oversight of outsourced services, collaborate with the CTO to align on technology platforms, integration plans, and cyber-resilience, client on-boarding and servicing, meeting governance and regulatory requirements and recruitment and training for the entity.

Job Offer

A great opportunity to lead the Operations for a newly set up UAE entity of a well established bank, and an attractive compensation package.

Requirements

• Strong technical knowledge, which is shared and imparted to junior colleagues.
• Keeps up to date with the latest technical advancements and recognises the need for continuous development of personal technical and specialist knowledge.
• Maintains strong customer relationships, promoting and developing further value to the business by recognizing the needs of the customer.
• Shows initiative, imagination, and the drive to complete practical solutions. Works with senior management to drive progress and to implement innovative solutions.
• Can negotiate confidentially with internal and external colleagues / clients at all levels. Works with others to lead such negotiations, supporting senior management.
• Follows all aspects of 'best practice' risk management. Proactively identifies and mitigates potential issues, highlighting any concerns to the appropriate department or person and supporting the implementation of appropriate frameworks and procedures to manage risk.
• Excellent communication skills, verbally and written, to deliver clarity, transparency, and direction across the business.

About the company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of : Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.