Head of Operations (Senior Vice President)

Michael Page; Abu Dhabi; On-site; AED 300,000 - 450,000; Full time

Job summary

A well-established bank is seeking a Head of Operations to lead its new Abu Dhabi entity. This role will oversee operational management, ensure regulatory compliance, and manage technology integration. The successful candidate will possess strong technical knowledge and leadership skills, able to foster relationships and drive operational excellence.

Qualifications

• Strong technical knowledge and leadership abilities.
• Excellent communication skills for client relations.
• Proactive in risk management and problem-solving.

Responsibilities

• Lead the operational backbone of a new entity in Abu Dhabi.
• Oversee technology integration and regulatory compliance.
• Manage client onboarding and servicing effectively.

Skills

Operations

Job description

The Head of Operations is responsible for establishing and leading the operational backbone of a new entity in Abu Dhabi. This role ensures the delivery of efficient, secure, and scalable operational services, both locally and through outsourced arrangements with the international parent bank.

Client Details

The client is a UK-regulated bank focusing on foreign exchange and cross-border payments.

Description

The individual will oversee technology integration, client onboarding, client servicing, and the first line of risk management, ensuring compliance with UAE regulatory standards and group policies. The role is a member of the Executive Committee.

The Head of Operations is responsible for managing the lifecycle, performance, and outsourced delivery of the technology estate and operations, including onboarding and first-line risk management.

Key focus areas include operational leadership, oversight of outsourced services, collaboration with the CTO on technology platforms, integration plans, cyber-resilience, client onboarding and servicing, regulatory compliance, and recruitment and training.

Profile

• Strong technical knowledge, shared and imparted to junior colleagues.
• Up-to-date with technical advancements and committed to continuous development.
• Maintains strong customer relationships, recognizing and developing business needs.
• Initiative, imagination, and drive to implement practical solutions.
• Ability to negotiate confidentially at all levels.
• Adheres to risk management best practices, proactively identifying and mitigating issues.
• Excellent verbal and written communication skills for clarity and transparency.

Job Offer

A great opportunity to lead operations for a newly established UAE entity of a well-established bank, with an attractive compensation package.

Skills

Operations