Head of Operations - iGaming

BettingJobs; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

BettingJobs is seeking a Head of Operations to manage teams and oversee operations for a new iGaming startup in the UAE. The role encompasses team building, fraud prevention, and implementing gamification strategies to drive engagement. Ideal candidates will have significant experience in online casino operations and a proven track record in leadership roles.

Qualifications

• 5-10 years of experience in online casino operations.
• Proven ability to manage teams of 40+ across departments.
• Strong background in fraud prevention and risk management.

Responsibilities

• Build and lead teams in Customer Service, Payments, Fraud & Risk.
• Implement escalation and crisis management frameworks.
• Manage promotions, backend configurations, and recovery plans.

Skills

Team Management

Fraud Prevention

Risk Management

Gamification Strategies

Data Analysis

Job description

Join to apply for the Head of Operations - iGaming role at BettingJobs .

BettingJobs is working with a new iGaming operator looking to expand in the UAE market. This startup company is seeking to fill the Head of Operations position, which will be one of their first hires.

Responsibilities :

• Build and lead teams in CS, Payments, Fraud & Risk, CRM, VIP, Retention, and Telesales, prioritizing according to the roadmap.
• Hire, structure, and scale teams for efficiency, customer experience, and fraud prevention; develop SOPs across operations.
• Ensure smooth daily operations including uptime, support, payments, and cross-team coordination.
• Implement escalation and crisis management frameworks; enforce advanced fraud and risk controls.
• Collaborate with KYC, AML, and compliance teams to maintain operational integrity.
• Oversee deposits, withdrawals, liquidity, and player funds management.
• Drive gamification initiatives such as missions, streaks, and leaderboards; align operations with marketing campaigns.
• Analyze bonus costs, risks, and ROI; benchmark and optimize promotional activities.
• Manage mass promotions, backend configurations, and recovery plans.
• Develop VIP strategies including account managers, perks, tracking, and upselling; implement tiered retention programs.
• Monitor margins, player behavior, and vertical performance metrics.
• Partner with BI and product teams to anticipate issues and mitigate revenue risks.

Requirements :

• 5–10 years of experience in senior roles within online casino operations, preferably at Tier-1 operators.
• Proven ability to manage teams of 40+ across multiple departments.
• Deep understanding and experience in implementing gamification strategies.
• Strong background in fraud prevention and risk management.
• Experience managing reserve funds, float, and payout timelines.
• Ability to evaluate, launch, and adjust promotional campaigns with comprehensive bonus cost analysis.
• Knowledge of competitive benchmarks, product profitability, and player behavior trends.
• Proficiency with dashboards and decision-making based on data metrics.
• Calm, decisive, and effective in high-pressure situations, including system downtimes and payment delays.
• Experience aligning support, product, finance, and compliance goals.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business
• Gambling Facilities and Casinos

This job posting is active and open for applications.