Head of Operations - ESM

ESM - Events and Sports Management; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Operations to oversee all departments and ensure operational excellence. This leadership role is pivotal in aligning departmental execution with business objectives and fostering relationships with stakeholders. The successful candidate will implement scalable systems and ensure compliance with safety standards, contributing to the success of various venues and partnerships. If you have a background in sports management and a passion for operational strategy, this is an exciting opportunity to make a significant impact in a vibrant environment.

Benefits

Private medical insurance

CPD package

End of service benefit

Access to lifestyle discounts

Qualifications

• Experience in schools, sports, and enrichment fields is essential.
• Proven operational strategic management experience is required.

Responsibilities

• Lead and manage operations across all departments at ESM.
• Ensure compliance with local laws and health & safety standards.

Skills

High-level communication skills

Advanced presentation skills

Leadership qualities

Customer service skills

Problem solving

Education

Degree in sports or business

Job description

Get AI-powered advice on this job and more exclusive features.

We are seeking a strategic and experienced Head of Operations to oversee the operational delivery of all departments within ESM. This leadership role is crucial to ensuring that all programmes and services run smoothly, efficiently, and to the highest standards. The successful candidate will drive operational excellence, foster internal and external relationships, and implement scalable systems to support our growing organisation.

You’ll play a key role in aligning departmental execution with business goals, ensuring compliance with safety and safeguarding standards, and supporting the continued success of our venues and partnerships.

Job Purpose

Lead and manage the operations of ESM departments, providing efficient plans for the smooth running of all programmes and services offered by all departments.

Key Objectives

• Build and maintain excellent relationships with all key internal and external stakeholders to ensure smooth running of operations and providing valued services by all users.
• Oversee and manage the plans of activities and programmes in all venues by guiding and holding relevant team members accountable for revenue generation and gross profit of their respective venues.
• Oversee the plan of staff requirements for all programmes and venues, including leave schedules and effective coordination and planning with department leaders and relevant stakeholders for required operations of secured new contracts.
• Ensure all activities and programmes adhere to the local laws, rules, and regulations of governing bodies and health & safety and child safeguarding standards.
• Oversee the implementation of health & safety rules and aspects and ensure proper procedures are in place for staff and providers’ compliance.
• Liaise with all ESM departments to ensure all operational elements are regularly updated and checked on the relevant systems.
• The role forms part of the Senior Leadership Team within the organisation, with monthly reporting responsibilities and required participation in leadership meetings.

Set of Required Skills, Knowledge and Behaviours

Desired Qualifications :

• Degree in sports, business, or a similar qualification related to the field

Desired Experience :

• Sufficient experience in schools, sports and enrichment fields
• Sports Industry experience is highly desired
• In-depth knowledge of industry trends
• Local knowledge of UAE and regional sports businesses
• Proven operational strategic management experience

Job-Specific Knowledge & Skills :

• High-level communication skills; verbal and written
• Advanced presentation and design skills
• Strong leadership qualities and people management skills
• Customer service and relationship management skills
• Time management
• Maintaining confidentiality
• Confidence and ability to make decisions
• Problem solving & conflict resolution

What We Offer

• Private medical insurance
• CPD (Continuing Professional Development) package
• End of service benefit
• Access to lifestyle discounts

How to Apply

If you’re ready to lead operations across one of the UAE’s most dynamic sports and events organisations, we’d love to hear from you.

To apply, email your CV, cover letter, and relevant qualifications to [emailprotected] , quoting the reference HOO-Apr25 .

Please note : Only candidates who meet the specified qualifications and requirements will be contacted.

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Referrals increase your chances of interviewing at ESM - Events and Sports Management by 2x

Sign in to set job alerts for “Head of Operations” roles.

Dubai, Dubai, United Arab Emirates 7 hours ago

Resort Operations Manager - Dubai Holding Entertainment

Head of Operations - Waste Water Treatment Industry

Operations Head (Supply Chain, Sales, Manufacturing)

Head of Ecommerce - Fashion Apparel - Dubai

Senior Manager Compliance Operations Transformation

Head of Ingredients, Ornua International

Head of Projects - R&F GBU GCC (UAE, Oman, Qatar)

VP - Head of UAT Management & Governance

Regional Head of Solution and Delivery Support, Middle East & North Africa Region

Senior Manager – Global Medical Operations

Associate Director Marketplace & Expansion Ops

Global Field Service Operations Manager - Service BU

Dubai, Dubai, United Arab Emirates 58 minutes ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.