Head of Operations — Digital & Customer Experience

Zurich International Life; Abu Dhabi; On-site; AED 450,000 - 750,000; Full time

Benefits offered by this job

Competitive salary & benefits

Life Insurance & Critical Illness

Flexible working where applicable

Job summary

Zurich Workplace Solutions in Dubai, UAE, seeks a Head of Operations to oversee high-quality, digital customer service and governance. You will build strong relationships with Trustees, Investment Advisors, regulators, and senior stakeholders, delivering transformative outcomes within a compliant framework.

You will lead a strategic operations team, drive data-informed improvements, and champion Zurich's values in a diverse, inclusive environment. This role is based in DIFC, Dubai.

Qualifications

• Proven experience leading operational teams in a regulated environment.
• Strong track record delivering operational excellence through technology and data.
• Excellent stakeholder management with C-suite audiences.
• Demonstrated ability to lead change and drive business outcomes.

Responsibilities

• Lead and develop a high-performing Operations team.
• Deliver against service standards, regulatory requirements, and business objectives.
• Drive operational excellence via technology, data and insights.
• Shape the strategic roadmap of technology and customer service enhancements.
• Coach team members and manage succession planning.

Skills

Operational leadership

Stakeholder management

Strategic thinking

Change leadership

Governance & regulatory compliance

Executive communication

Education

Professional qualifications in Operations/Management

Job description

Zurich Workplace Solutions in Dubai, UAE, seeks a Head of Operations to oversee high-quality, digital customer service and governance. You will build strong relationships with Trustees, Investment Advisors, regulators, and senior stakeholders, delivering transformative outcomes within a compliant framework.

You will lead a strategic operations team, drive data-informed improvements, and champion Zurich's values in a diverse, inclusive environment. This role is based in DIFC, Dubai.